How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
+44 20 3795 1390
BECOME A PLUM HOST
How would you test my property to see if it is suitable for The Plum Guide?
How do I apply to list on The Plum Guide?
Why do we test properties?
How long would it take from the initial test to getting my listing live on The Plum Guide?
LISTING ON THE PLUM GUIDE
Are there fee’s when my property is booked by a guest?
Is it free to list on The Plum Guide?
Can I rent out a spare room in my house instead of the whole property?
How much can I charge for my property on The Plum Guide?
I am a professional property manager, can I list the properties I manage with you?
See all 7 articles
MANAGE MY LISTING(S)
How do I import my Airbnb calendar and export my Plum Guide Calendar to Airbnb?
How do I import my HomeAway/VRBO calendar and export my Plum Guide Calendar to HomeAway/VRBO?
How do I export my iCal link to my FlipKey calendar?
How do I import my Google calendar and export my Plum Guide calendar to Google calendar?
Can I set a cleaning fee?
See all 14 articles
MANAGING MY HOST ACCOUNT
How do I find and edit my account details?
How can I check the details of my bookings?
How can I reset my password?
I can’t make it to check in my guests, what should I do?
I want to get in touch with my guest after they have booked, what should I do?
Why would instant bookings be beneficial for me?
How much time should I wait for the guest to book after their enquiry?
What’s the difference between ‘instant booking’ and ‘on request’ bookings?
See all 9 articles
Do I need to charge tax to my guest?
How do I get paid?
When do I get paid?
What do I do if I have payment issues?
SAFETY & SECURITY
Do I need to set up a contract with each guest that stays at my property?
Is The Plum Guide safe and secure? How do you prevent scams?
How can I protect myself against possible damage to my property and its contents?
Can I set a deposit for my property?
How do I make a claim on the security deposit?
CANCELLATIONS & REFUNDS
Can The Plum Guide cancel a booking?
What are The Plum Guide guest cancellation policies?
I want to cancel a booking, how do I do it?
Can a guest cancel their booking?
Can I review the guests who stayed at my property?
Can guests review their stay at my property?