We have extensively tested each property to ensure that this does not happen. However, on the rare occasion that something at your accommodation is not as you expected it to be, the first thing you should do is get in touch with your host straight away.

The majority of issues can be resolved directly with the host.

If your issue with the property cannot be resolved directly with the host, we advice you to get in touch with The Plum Guide within the first 24 hours of your scheduled check in time. You can email us at; guests@plumguide.com.

Ensure that your email is as detailed as possible with supporting pictures and videos to explain your issue in full.