BOOKING A PROPERTY

What is the service fee?
We will charge a 'guest service fee' up to 12% each time a booking is made through our website. The fee is calculated from the reservation subtota...
Sun, 31 Jan, 2016 at 1:38 PM
How can I book a property?
To ensure you get the best search results, we recommend you login to your account on The Plum Guide website. Begin your search for a perfect Plum...
Sun, 31 Jan, 2016 at 1:44 PM
How do I know paying through The Plum Guide is safe?
Security is of paramount importance to The Plum Guide. When you book, we will withdraw the full booking amount once the booking has been confirmed. We will ...
Mon, 25 Apr, 2016 at 6:59 PM
Can I book a spare room instead of a whole property?
Unfortunately not. The Plum Guide only lists entire properties. We classify an entire property as a rental property (studio, apartment, maisonette, house,...
Sun, 31 Jan, 2016 at 1:46 PM
The host has asked for a deposit, is this fully refundable?
We will not take a deposit as part of the booking. Nor will the host. In fact, no deposit is taken at all. If the host made a claim, they must do so durin...
Wed, 11 May, 2016 at 10:36 AM
How are security deposits handled?
No charges will be made to the guest for a security deposit at the time of booking. We advice that all of our hosts add a security deposit to t...
Wed, 11 May, 2016 at 10:38 AM
Can I book for somebody else?
Yes, as long as you have the consent of the credit card owner. The name on the credit card does not need to match the name on the booking. We do however s...
Sun, 31 Jan, 2016 at 1:49 PM
When will I be charged for my booking?
You will be charged for the total amount of the booking when the booking has been confirmed. 'Request to book' bookings are confirmed when t...
Sun, 31 Jan, 2016 at 1:30 PM
Where can I find my booking details?
Follow these steps to check the details or any bookings you may have; Logon to your guest account On the top right hand corner of the screen, hover...
Sun, 31 Jan, 2016 at 1:51 PM
If I ‘instant book’ a property, when will the money be taken from my account?
When a property is available for 'instant booking' it means that you can book the property straight away without a host confirming availability. A...
Sun, 31 Jan, 2016 at 1:55 PM