CANCELLATIONS & REFUNDS

What is your cancellation policy?
We very much hope that you not cancel – but hey, life gets complicated and sometimes your plans may change. With that in mind, we have put in place cancel...
Sun, 31 Jan, 2016 at 5:30 PM
How do I cancel my booking?
We very much hope you don’t cancel – but hey, life gets complicated and sometimes your plans may change. To cancel a booking, go to 'Your trips'...
Sun, 31 Jan, 2016 at 5:33 PM
My host cancelled my booking, what should I do?
In the extremely rare event that a host cancels, we will work really hard to find an alternative accommodation at the same price. Please contact The ...
Sun, 31 Jan, 2016 at 5:47 PM
If I can not go to the property, can somebody go in my place?
If you are not able to attend your booking, please get in touch with The Plum Guide as soon as possible. We need to be notified in order to confirm the ne...
Sun, 31 Jan, 2016 at 5:40 PM