BOOKINGS

I can’t make it to check in my guests, what should I do?
We encourage all our hosts to meet their guests on arrival, so you can show them round your property and answer any questions they may have. H...
Mon, 25 Jan, 2016 at 8:15 AM
I want to get in touch with my guest after they have booked, what should I do?
In the booking confirmation, the guest and host will be sent each other's contact details so that they can get in touch with each other directly. We...
Mon, 25 Jan, 2016 at 8:02 AM
Why would instant bookings be beneficial for me?
There are a number of reasons why instant booking can be beneficial for a host; Visibility: Properties that are classified as instant booking will have ...
Sun, 24 Jan, 2016 at 11:14 PM
How much time should I wait for the guest to book after their enquiry?
Guests may make several enquiries for each stay to improve their chances of getting a positive response from a Plum host. A guest may therefore receive mo...
Sun, 24 Jan, 2016 at 11:20 PM
What’s the difference between ‘instant booking’ and ‘on request’ bookings?
When a property is available for 'instant booking' it means that a guest can book the property straight away without a host confirming availabilit...
Sun, 24 Jan, 2016 at 10:48 PM
I have an issue with my guest while they are staying at my property, what should I do?
You should try to resolve the issue with your guest first and foremost. If you have further issues with your guest that you have not been able to reso...
Mon, 25 Jan, 2016 at 8:24 AM
I have received a request from a guest to stay at my property, what should I do next?
You will be notified via email and through your Plum Guide account if your have received a request from a guest to stay at your property. When you receiv...
Sun, 24 Jan, 2016 at 11:04 PM
How much time do I have to reply to a guest?
We encourage hosts to respond to enquiries within 24 hours. If you do respond later than 24hours, this can negatively effect your visibility rankings in our...
Sun, 31 Jan, 2016 at 4:43 PM
I rejected a booking by mistake, what should I do?
If you have rejected a guests booking by mistake, please send The Plum Guide team an email as soon as possible; info@plumguide.com. We will get in touch w...
Mon, 25 Jan, 2016 at 8:05 AM