You will receive an ID verification link email from our verification partner Onfido.

It's a really easy two step verification process that will ask you for a picture of your valid government issued photo ID plus a clear and recent photo of yourself (a selfie is perfect).

If you have any difficulty at all processing this or would like to have your link resent to you, please do reach out to our Care team on info@plumguide.com with your full name and booking code and we will be able to assist you.

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