Partners are bound by the Plum Guide Terms of Service as they relate to agents booking on behalf of guests. These Partnership Business Terms are supplemental and relate only to bookings made by partners and travel agents on behalf of guests who sign up to Plum Guide (“Partners”) .

Once a booking has been confirmed an agreement is entered into directly between the guest and host, in accordance with the Guest agreement https://www.plumguide.com/guest-agreement.

Plum Guide will provide commissionable rates to all Partners who who successfully register and are approved as Partners.

Partner commission is paid at a rate of 7.5% on the accommodation cost of each confirmed and non-cancelled booking.

A booking is only confirmed upon receipt of full payment or, where permitted, partial payment (as applicable).

Applicable Partner Commissions are paid twice monthly by Plum Guide, and are paid after guest checkout, in the next available payment batch.

Where a Partner applies a markup to the rate paid by the guest, a small handling fee will be payable to Plum Guide and will be automatically added to the total booking cost.

All rates quoted by Plum Guide are inclusive of VAT on Plum Guide fees, where applicable.

Plum Guide accepts payments via Braintree, Visa, Mastercard, Paypal, American Express or by bank transfer

Plum Guide can quote and accept payment in the following currencies: GBP, EUR, USD, CAD, DKK, ILS, AUD & NZD

A security deposit will only be charged when it is specified in the listing’s “Home Truths” section, the listing’s “House Rules” at checkout, or otherwise notified and agreed in writing.

In the event that a Partner has outstanding debts to Plum Guide, Plum Guide reserves the right to charge the credit card on file or use an alternative payment method, as deemed appropriate by Plum Guide, to recover the owed amount. The Partner will be notified prior to any charge being made.

If outstanding debts remain unsettled, Plum Guide reserves the right to suspend the Partner’s account. During this period of suspension, Plum Guide will not accept any new bookings from the Partner until the outstanding debts are resolved.

Any missing commission payments must be claimed within 12 months following the completion of the stay. Claims submitted after this period will not be considered.