# Plum Guide Help Center

> Help center for Plum Guide

## Guests

- [About Plum Guide](http://help.plumguide.com/en/articles/4339030-about-plum-guide.md): Who we are & why we are different
- [MatchMaking Service](http://help.plumguide.com/en/articles/5161646-matchmaking-service.md): How our experts can help you find the perfect home
- [Availability & Pricing](http://help.plumguide.com/en/articles/4339018-availability-pricing.md): Availability and pricing accuracy plus pending booking requests and host declines
- [Discounts & Long-term stays](http://help.plumguide.com/en/articles/5490040-discounts-long-term-stays.md): discounts, monthly stays
- [Booking, payment, and cancellation terms](http://help.plumguide.com/en/articles/5484022-booking-payment-and-cancellation-terms.md): Upfront payments, deposits, payment methods, cancellation policy, and any additional fees
- [Travelling with children and infants](http://help.plumguide.com/en/articles/4338871-travelling-with-children-and-infants.md): Infants, children, cot, high-chair, highchair
- [Amenities, Location, & What is Provided](http://help.plumguide.com/en/articles/5483157-amenities-location-what-is-provided.md): Amenities, address, bed size, ensuites, stairs, elevator, hair dryer, kitchen items, towels, linens, crockery, baby equipment, outside space
- [Popular amenities: Wifi](http://help.plumguide.com/en/articles/5138246-popular-amenities-wifi.md): Wifi, wi-fi, wi fi
- [Popular amenities: Car Parking](http://help.plumguide.com/en/articles/5483130-popular-amenities-car-parking.md): How to find parking information for homes on Plum Guide
- [Where to find information about accessibility in a home?](http://help.plumguide.com/en/articles/5477402-where-to-find-information-about-accessibility-in-a-home.md): Access
- [Add-on Services](http://help.plumguide.com/en/articles/4338877-add-on-services.md): e.g. housekeeping, a chef, groceries, transfers, massage, luggage storage etc
- [Check-in and check-out](http://help.plumguide.com/en/articles/4338860-check-in-and-check-out.md): Times, procedures, and early check-in/late check-out requests
- [Check-in/out & Ad-hoc Requests](http://help.plumguide.com/en/articles/5504859-check-in-out-ad-hoc-requests.md): early check-in, late check-out, reducing minimum stay, more flexible cancellation policy, discounts, viewings, additional guests, pets etc
- [Events and Parties](http://help.plumguide.com/en/articles/6787500-events-and-parties.md): Hosting an event in a Plum home
- [House Rules](http://help.plumguide.com/en/articles/5484105-house-rules.md): About Plum Guide house rules
- [Pet-friendly Properties](http://help.plumguide.com/en/articles/4338857-pet-friendly-properties.md): About bringing pets into a Plum Guide property.
- [How to contact hosts](http://help.plumguide.com/en/articles/4338881-how-to-contact-hosts.md)
- [Pay in instalments](http://help.plumguide.com/en/articles/6744533-pay-in-instalments.md): Split the cost of your trip into two interest-free payments. Depending on your booking, you may be eligible to secure your trip with either a 50% or 10% deposit.
- [Pay by bank transfer](http://help.plumguide.com/en/articles/8698348-pay-by-bank-transfer.md): Pay 10% deposit upfront and the rest later
- [Download a Payment Receipt](http://help.plumguide.com/en/articles/4683400-download-a-payment-receipt.md)
- [Plum Guide Cancellation Policies](http://help.plumguide.com/en/articles/4437297-plum-guide-cancellation-policies.md)
- [Guest Cancellation – FAQs](http://help.plumguide.com/en/articles/4812365-guest-cancellation-faqs.md): Common questions asked by guests in relation to cancellations
- [I've cancelled a stay, when will I get my refund?](http://help.plumguide.com/en/articles/4339082-i-ve-cancelled-a-stay-when-will-i-get-my-refund.md)
- [I haven't received a confirmation email for my booking](http://help.plumguide.com/en/articles/4339091-i-haven-t-received-a-confirmation-email-for-my-booking.md): How to find your booking confirmation or check your trip details
- [ID Verification](http://help.plumguide.com/en/articles/4805157-id-verification.md): ID Verification
- [Where is my booking code?](http://help.plumguide.com/en/articles/4339086-where-is-my-booking-code.md)
- [Will you translate what I write into English?](http://help.plumguide.com/en/articles/4684549-will-you-translate-what-i-write-into-english.md): Transalations
- [Who should I contact if I have any questions during my stay?](http://help.plumguide.com/en/articles/4339087-who-should-i-contact-if-i-have-any-questions-during-my-stay.md)
- [What should I do if I can't get in contact with my host?](http://help.plumguide.com/en/articles/4339059-what-should-i-do-if-i-can-t-get-in-contact-with-my-host.md)
- [What should I do if I forget something at a place I stayed?](http://help.plumguide.com/en/articles/4339062-what-should-i-do-if-i-forget-something-at-a-place-i-stayed.md)
- [What should I do if I break something at the place I'm staying?](http://help.plumguide.com/en/articles/4339036-what-should-i-do-if-i-break-something-at-the-place-i-m-staying.md): Breakage

## Hosts

- [Miami-Dade Vacation Rental Compliance](http://help.plumguide.com/en/articles/15451192-miami-dade-vacation-rental-compliance.md)
- [Choosing the right cancellation policy](http://help.plumguide.com/en/articles/13168903-choosing-the-right-cancellation-policy.md): How flexibility can increase bookings and maximise your earnings
- [Displaying the Floor Plan and Internal Size of your home](http://help.plumguide.com/en/articles/13169380-displaying-the-floor-plan-and-internal-size-of-your-home.md): Add a floor plan and size of your home to encourage longer and higher value stays
- [Instant Booking vs Request to Book: The Benefits](http://help.plumguide.com/en/articles/13169027-instant-booking-vs-request-to-book-the-benefits.md): Save time and improve your conversion rate by up to 21% with Instant Book
- [Pricing Promotions - Discounts and Non-Refundable rates](http://help.plumguide.com/en/articles/13169481-pricing-promotions-discounts-and-non-refundable-rates.md): Optimise your pricing to target more bookings with seasonal, length-based or custom promotions
- [Updating your Pricing and Availability](http://help.plumguide.com/en/articles/13169385-updating-your-pricing-and-availability.md): Ensure your rates and calendars are accurate for the year ahead for more bookings confirmed sooner, and fewer cancellations
- [What makes a Plum Home?](http://help.plumguide.com/en/articles/7924318-what-makes-a-plum-home.md)
- [Do I need to list exclusively with Plum Guide?](http://help.plumguide.com/en/articles/4684392-do-i-need-to-list-exclusively-with-plum-guide.md): Exclusivity
- [Partner Distribution Network](http://help.plumguide.com/en/articles/4817735-partner-distribution-network.md): More information about Plum listings on selected partners' websites
- [What are Plum Guide’s cleaning guidelines for hosts?](http://help.plumguide.com/en/articles/4684070-what-are-plum-guide-s-cleaning-guidelines-for-hosts.md): Cleaning guidelines for hosts
- [Do you offer insurance for the host?](http://help.plumguide.com/en/articles/4684145-do-you-offer-insurance-for-the-host.md): Hosts Insurance
- [Should I provide a welcome gift?](http://help.plumguide.com/en/articles/4684397-should-i-provide-a-welcome-gift.md): Welcome Gift
- [How can I add the Plum Guide stamp to my photos?](http://help.plumguide.com/en/articles/6979615-how-can-i-add-the-plum-guide-stamp-to-my-photos.md): Promote your homes with our stamp of approval
- [How to access your Host Dashboard](http://help.plumguide.com/en/articles/6340685-how-to-access-your-host-dashboard.md): Step by step guide on how to access the host dashboard
- [Plum Guide Onboarding Fee](http://help.plumguide.com/en/articles/5387566-plum-guide-onboarding-fee.md): Learn more about our one-time membership fee
- [What is an iCal?](http://help.plumguide.com/en/articles/6385579-what-is-an-ical.md): Platforms calendar connection
- [Why do you need two contact numbers?](http://help.plumguide.com/en/articles/4684410-why-do-you-need-two-contact-numbers.md)
- [How do I find and copy my home address from Google Maps?](http://help.plumguide.com/en/articles/5120492-how-do-i-find-and-copy-my-home-address-from-google-maps.md): If you can't find your home exact location in the suggested list of addresses, we will help you find it using Google Maps
- [Onboarding – How to export my iCal link from Vrbo \(Homeaway\)?](http://help.plumguide.com/en/articles/5017085-onboarding-how-to-export-my-ical-link-from-vrbo-homeaway.md): To avoid inaccurate availability on Plum Guide, we require all hosts to automate calendars sync with other platforms, including Vrbo.
- [Onboarding – How to export my iCal link from Airbnb](http://help.plumguide.com/en/articles/5016674-onboarding-how-to-export-my-ical-link-from-airbnb.md): To avoid inaccurate availability on Plum Guide, we require all hosts to automate calendars sync with other platforms, including Airbnb.
- [Onboarding – How to export my iCal link from booking.com](http://help.plumguide.com/en/articles/5017561-onboarding-how-to-export-my-ical-link-from-booking-com.md): To keep your calendar up to date, we require all hosts to synchronise their calendars across all platforms, including booking.com
- [Onboarding – How to export my iCal link from TripAdvisor](http://help.plumguide.com/en/articles/5052786-onboarding-how-to-export-my-ical-link-from-tripadvisor.md): To avoid inaccurate availability on Plum Guide, we require all hosts to automate calendars sync with other platforms, including TripAdvisor.
- [Hosts – Photography standards: Does your home need a professional shoot?](http://help.plumguide.com/en/articles/16219939-hosts-photography-standards-does-your-home-need-a-professional-shoot.md): How to check if your photos meet our standards, and how to book a professional shoot if they don't.
- [How to accept a booking request](http://help.plumguide.com/en/articles/5579880-how-to-accept-a-booking-request.md): Respond quickly to secure your bookings
- [What happens if I don’t respond to a booking request in time?](http://help.plumguide.com/en/articles/4684465-what-happens-if-i-don-t-respond-to-a-booking-request-in-time.md): Why responding on time matters for your ranking and conversion
- [ID Verification & Anti-Fraud Protection](http://help.plumguide.com/en/articles/4684450-id-verification-anti-fraud-protection.md): Screening Guests, ID verification
- [Will the guests see my details?](http://help.plumguide.com/en/articles/4684538-will-the-guests-see-my-details.md)
- [I want to share information with a guest ahead of their check-in](http://help.plumguide.com/en/articles/5579856-i-want-to-share-information-with-a-guest-ahead-of-their-check-in.md): How to chat with guests ahead of check-in and send a welcome pack or house manual
- [The Plum Guide and Chase Travel Partnership](http://help.plumguide.com/en/articles/12930309-the-plum-guide-and-chase-travel-partnership.md)
- [Fees – Plum Guide fees explained](http://help.plumguide.com/en/articles/4684372-fees-plum-guide-fees-explained.md): information on Plum Guide fee structure and onboarding fee
- [Hyperwallet – Adding your bank account details to receive your payouts](http://help.plumguide.com/en/articles/5135250-hyperwallet-adding-your-bank-account-details-to-receive-your-payouts.md): How to add/edit your Bank Account Details and points to note
- [Hyperwallet – Setting up your Hyperwallet Account \(Step- by Step\)](http://help.plumguide.com/en/articles/6385864-hyperwallet-setting-up-your-hyperwallet-account-step-by-step.md)
- [HyperWallet – Identity verification process FAQs](http://help.plumguide.com/en/articles/6404363-hyperwallet-identity-verification-process-faqs.md): What is HypeWallet identity verification and what documents you'll need to complete the process
- [HyperWallet – Payout platform FAQs](http://help.plumguide.com/en/articles/5689479-hyperwallet-payout-platform-faqs.md): We're changing how we process your payout
- [Hyperwallet – Terms & conditions](http://help.plumguide.com/en/articles/5707846-hyperwallet-terms-conditions.md)
- [Payout – When are hosts paid?](http://help.plumguide.com/en/articles/4684499-payout-when-are-hosts-paid.md): When are Hosts Paid
- [Payout – More FAQs](http://help.plumguide.com/en/articles/5135484-payout-more-faqs.md): Payment currency, bank account, VAT, charges, IBAN
- [Earnings – Why does my payout not match my earnings dashboard?](http://help.plumguide.com/en/articles/6103563-earnings-why-does-my-payout-not-match-my-earnings-dashboard.md): Reconciling your payment to the booking
- [Earnings – Download invoices](http://help.plumguide.com/en/articles/6212442-earnings-download-invoices.md): How to request and download invoices
- [DAC7 tax information: what hosts need to provide](http://help.plumguide.com/en/articles/10272910-dac7-tax-information-what-hosts-need-to-provide.md): Understand what DAC7 means, what information we need from you, and how to add it to your Plum Guide account.
- [Hosts – Managing tourist tax on your listings and bookings](http://help.plumguide.com/en/articles/16817357-hosts-managing-tourist-tax-on-your-listings-and-bookings.md): Tell us how tourist tax is managed for your homes, so we can calculate and apply it correctly to your bookings.
- [What are the benefits of 'Instant book'?](http://help.plumguide.com/en/articles/4684415-what-are-the-benefits-of-instant-book.md): Instant Book Benefits
- [Host cancellation policies – How to choose and set a cancellation policy for your listing](http://help.plumguide.com/en/articles/4812321-host-cancellation-policies-how-to-choose-and-set-a-cancellation-policy-for-your-listing.md): Frequently asked questions by host in relation to cancellations and cancellation policies
- [Host cancellation policies – Add a 'Non-refundable' option](http://help.plumguide.com/en/articles/12035441-host-cancellation-policies-add-a-non-refundable-option.md): Offer guests a discount, secure your earnings.
- [I need to cancel a booking](http://help.plumguide.com/en/articles/12098692-i-need-to-cancel-a-booking.md)
- [Local regulations – Do I need to display a licence or registration number, and how do I obtain one?](http://help.plumguide.com/en/articles/4684141-local-regulations-do-i-need-to-display-a-licence-or-registration-number-and-how-do-i-obtain-one.md): Registration number and Licence Number
- [Our Property Management System \(PMS\)/ Channel Manager Partners](http://help.plumguide.com/en/articles/5135243-our-property-management-system-pms-channel-manager-partners.md): API: The list of Partners we are integrated with
- [Plum Guide API](http://help.plumguide.com/en/articles/5478658-plum-guide-api.md): Are you interested in a Direct Integration with Plum Guide?
- [What Data Can We Sync?](http://help.plumguide.com/en/articles/5192426-what-data-can-we-sync.md): API: what data we can sync via our Integrations
- [How to Activate your API Connection with Kross Booking, Octorate, Living Parisian, Guest Ready, Host Hotel Systems, Your Rentals & Silverbyte.](http://help.plumguide.com/en/articles/5480945-how-to-activate-your-api-connection-with-kross-booking-octorate-living-parisian-guest-ready-host-hotel-systems-your-rentals-silverbyte.md)
- [How to Activate your Rentals United Connection](http://help.plumguide.com/en/articles/5192478-how-to-activate-your-rentals-united-connection.md): Rentals United
- [How to Activate your NextPax Connection](http://help.plumguide.com/en/articles/5478698-how-to-activate-your-nextpax-connection.md): NextPax
- [How to Activate your SuperControl Connection](http://help.plumguide.com/en/articles/5480463-how-to-activate-your-supercontrol-connection.md): SuperControl, Super Control
- [How to Delist/ Disconnect your property via API](http://help.plumguide.com/en/articles/5480549-how-to-delist-disconnect-your-property-via-api.md): Delist API
- [Calendars](http://help.plumguide.com/en/articles/5128063-calendars.md): How to access and manage your calendar on Plum Guide
- [Calendar sync – How to export my Plum Guide iCal link to sync with other platforms](http://help.plumguide.com/en/articles/4839088-calendar-sync-how-to-export-my-plum-guide-ical-link-to-sync-with-other-platforms.md): Export your Plum Guide calendar link onto other platforms to sync availability
- [Calendar sync – How to import calendars from other platforms using iCal links](http://help.plumguide.com/en/articles/4684255-calendar-sync-how-to-import-calendars-from-other-platforms-using-ical-links.md): Import the calendars from other platforms into Plum Guide to sync availability \(Airbnb, Vrbo / Homeaway, Booking.com, TripAdvisor\)
- [How can I set different minimum night requirements for different periods?](http://help.plumguide.com/en/articles/4684224-how-can-i-set-different-minimum-night-requirements-for-different-periods.md): Host - Minimum nights
- [Can I set a minimum interval between bookings?](http://help.plumguide.com/en/articles/4684118-can-i-set-a-minimum-interval-between-bookings.md): Hosts Gap on bookings
- [Why are there some dates that I can't unblock?](http://help.plumguide.com/en/articles/4684524-why-are-there-some-dates-that-i-can-t-unblock.md): Host Calendars - Unblock Dates
- [How much should I charge?](http://help.plumguide.com/en/articles/4684298-how-much-should-i-charge.md): Host Base Rate
- [Will the price I put in be the price the guest sees?](http://help.plumguide.com/en/articles/4684540-will-the-price-i-put-in-be-the-price-the-guest-sees.md): Host Pricing
- [How do I set my dynamic pricing?](http://help.plumguide.com/en/articles/4684274-how-do-i-set-my-dynamic-pricing.md): Dynamic Pricing
- [Can I change my prices for specific days?](http://help.plumguide.com/en/articles/4684107-can-i-change-my-prices-for-specific-days.md): Custom Nightly Prices
- [Do I have to include weekend or long-term pricing?](http://help.plumguide.com/en/articles/4684135-do-i-have-to-include-weekend-or-long-term-pricing.md): Hosts Weekend or Long Term Pricing
- [Can I implement more than one extra rule about minimum pricing?](http://help.plumguide.com/en/articles/4684115-can-i-implement-more-than-one-extra-rule-about-minimum-pricing.md)
- [Hosts – Pricing, Discounts and Additional Fees](http://help.plumguide.com/en/articles/5128314-hosts-pricing-discounts-and-additional-fees.md): Learn how to manage your nightly rates, additional fees, discounts, security deposit and extra services.
- [How can I sync nightly rates with my other platforms?](http://help.plumguide.com/en/articles/4684221-how-can-i-sync-nightly-rates-with-my-other-platforms.md): Hosts - Price Matching, Pricesync, Price sync
- [Do I have to include a security deposit?](http://help.plumguide.com/en/articles/4684134-do-i-have-to-include-a-security-deposit.md): Hosts Security Deposit
- [Hosts – How to set up and manage discounts](http://help.plumguide.com/en/articles/10175033-hosts-how-to-set-up-and-manage-discounts.md): Learn about the discounts you can offer guests, how to set them up and how they work together.
- [Viewing and editing my Plum Guide listing](http://help.plumguide.com/en/articles/5135272-viewing-and-editing-my-plum-guide-listing.md): How to view and edit your Plum Guide listing
- [Host profile picture and Host name](http://help.plumguide.com/en/articles/4684472-host-profile-picture-and-host-name.md): Host profile picture and Host Name
- [Updating Pet Preferences](http://help.plumguide.com/en/articles/5135455-updating-pet-preferences.md): Updating Pet Preferences
- [I have a Queen bed, why does it say King?](http://help.plumguide.com/en/articles/4320233-i-have-a-queen-bed-why-does-it-say-king.md)
- [What sort of children's equipment should I provide?](http://help.plumguide.com/en/articles/4684479-what-sort-of-children-s-equipment-should-i-provide.md)
- [The house has a spa, but it's free. I don't want guests to think I'll charge them extra for it.](http://help.plumguide.com/en/articles/4684398-the-house-has-a-spa-but-it-s-free-i-don-t-want-guests-to-think-i-ll-charge-them-extra-for-it.md)
- [Why do you need to know if I live in the house?](http://help.plumguide.com/en/articles/4684407-why-do-you-need-to-know-if-i-live-in-the-house.md)
- [Listing Preferences](http://help.plumguide.com/en/articles/5135246-listing-preferences.md): Minimum Nights, Check-in and Check-out times, Changing your Cancellation Policy
- [Other listing preferences](http://help.plumguide.com/en/articles/5135140-other-listing-preferences.md): Instant Book, House Rules, House Manual, Child Preference, Regulation Settings
- [Something is incorrect on my listing.](http://help.plumguide.com/en/articles/4320218-something-is-incorrect-on-my-listing.md)
- [Guest Feedback on Your Home](http://help.plumguide.com/en/articles/7863955-guest-feedback-on-your-home.md): This article explains how we use guest feedback and how it will affect your Plum Guide listing

## Partners

- [Why work with Plum Guide?](http://help.plumguide.com/en/articles/11775176-why-work-with-plum-guide.md)
- [How to become a Plum Guide partner](http://help.plumguide.com/en/articles/11775169-how-to-become-a-plum-guide-partner.md)
- [Partners: Add 'Client Details' to bookings](http://help.plumguide.com/en/articles/11728698-partners-add-client-details-to-bookings.md)
- [Partners: Add a markup rate](http://help.plumguide.com/en/articles/12089789-partners-add-a-markup-rate.md): Increase your commission earnings with flexible markup rates
- [Partners: Share white label listings, PDFs and wishlist collections](http://help.plumguide.com/en/articles/9590450-partners-share-white-label-listings-pdfs-and-wishlist-collections.md): Create unbranded, price-free links, brochures and wishlist collections to share homes with your clients
- [Partners: Share referral links](http://help.plumguide.com/en/articles/12088501-partners-share-referral-links.md): Easily get credit when your clients book direct.
- [Partners: Social Media Content](http://help.plumguide.com/en/articles/8978878-partners-social-media-content.md): How to share Plum Guide homes on your social platforms
- [Partners: Download a Payment Receipt](http://help.plumguide.com/en/articles/12542269-partners-download-a-payment-receipt.md)
- [Partners: Download your client’s Trip Details](http://help.plumguide.com/en/articles/12546342-partners-download-your-client-s-trip-details.md): Share booking information with your client – everything they’ll need for a smooth trip.
- [Partners: Using Wishlist Collections to organise and share homes with clients](http://help.plumguide.com/en/articles/15644408-partners-using-wishlist-collections-to-organise-and-share-homes-with-clients.md): Keep track of your favourite homes, organise them into collections, and easily share curated options with clients or collaborators.
- [Partners: Net Payment solution](http://help.plumguide.com/en/articles/11739436-partners-net-payment-solution.md): Eliminate the need to invoice Plum Guide
- [Partners: Track your commissions](http://help.plumguide.com/en/articles/12166005-partners-track-your-commissions.md): Keep track of your Plum Guide commission and invoices in one place
- [Partners: Automated commission payment](http://help.plumguide.com/en/articles/12918768-partners-automated-commission-payment.md): How to get your commission paid automatically for GROSS rate bookings – no invoicing.
- [Partners: Download a Commission Invoice for your record](http://help.plumguide.com/en/articles/12546627-partners-download-a-commission-invoice-for-your-record.md): Keep a record of your commission and view the breakdown of your commission where applicable
- [Partners: Understand your commission](http://help.plumguide.com/en/articles/13368394-partners-understand-your-commission.md): How partners commissions are calculated, and where to see how much you will be paid.
- [Partners: How do I use the website to find homes?](http://help.plumguide.com/en/articles/8986121-partners-how-do-i-use-the-website-to-find-homes.md): Video demostration
- [Partners: Work with a travel ‘Matchmaker’ to find a home for your client](http://help.plumguide.com/en/articles/11775216-partners-work-with-a-travel-matchmaker-to-find-a-home-for-your-client.md): Consider our experts an extension of your team.
- [Partners: Can I put a home on hold for a client while the payment is being finalised?](http://help.plumguide.com/en/articles/11775315-partners-can-i-put-a-home-on-hold-for-a-client-while-the-payment-is-being-finalised.md)
- [Partners: Do the nightly rates on Plum Guide include my commission?](http://help.plumguide.com/en/articles/11775735-partners-do-the-nightly-rates-on-plum-guide-include-my-commission.md)
- [Partners: Is weekly cleaning inclusive?](http://help.plumguide.com/en/articles/11776022-partners-is-weekly-cleaning-inclusive.md)
- [Partners: My bookings are appearing in my name instead of my clients–what can I do? \(Resolved\)](http://help.plumguide.com/en/articles/11775753-partners-my-bookings-are-appearing-in-my-name-instead-of-my-clients-what-can-i-do-resolved.md)
- [Partners: Booking Process](http://help.plumguide.com/en/articles/5157689-partners-booking-process.md): What to expect, whether you're booking on behalf of a client or they're booking directly.
- [Partners: Can I pay for a booking by bank transfer?](http://help.plumguide.com/en/articles/11776050-partners-can-i-pay-for-a-booking-by-bank-transfer.md)
- [Partners: Plum Guide Quality Standards](http://help.plumguide.com/en/articles/5157701-partners-plum-guide-quality-standards.md): Plum Guide's Quality assurance standards
- [Partners: Cancellations](http://help.plumguide.com/en/articles/5157725-partners-cancellations.md): How Plum Guide reduces the risk of cancellation and deals with them if they occur
- [Partners: Add VIP services for your clients' stay](http://help.plumguide.com/en/articles/11775325-partners-add-vip-services-for-your-clients-stay.md): Everything partners need to know about arranging VIP services for clients.
- [Partners: Business Terms and Conditions](http://help.plumguide.com/en/articles/5157685-partners-business-terms-and-conditions.md): Terms and Conditions for being a Partner with Plum Guide
- [Partners: Legal Questions](http://help.plumguide.com/en/articles/5157723-partners-legal-questions.md): Health and Safety, Insurance, Damages, Data protection and Confidentiality

## Affiliates

- [Partnerize Onboarding](http://help.plumguide.com/en/articles/7176208-partnerize-onboarding.md)
- [Affiliate - Tracking](http://help.plumguide.com/en/articles/7176195-affiliate-tracking.md)
- [Which Affiliate campaign to join](http://help.plumguide.com/en/articles/4408421-which-affiliate-campaign-to-join.md)
- [Affiliates - Creative](http://help.plumguide.com/en/articles/7177385-affiliates-creative.md)
- [Affiliates - How to sell](http://help.plumguide.com/en/articles/7176387-affiliates-how-to-sell.md)
- [Affiliates - Commissions and Payment](http://help.plumguide.com/en/articles/7176232-affiliates-commissions-and-payment.md)
- [Affiliates - Feed and API](http://help.plumguide.com/en/articles/7177332-affiliates-feed-and-api.md): CSV Feed and API

## Account settings

- [Sign up, log in, reset your password](http://help.plumguide.com/en/articles/6266106-sign-up-log-in-reset-your-password.md): Sign up, login, signin, reset password
- [Account Settings and Email Preferences](http://help.plumguide.com/en/articles/5128315-account-settings-and-email-preferences.md): Changing your Password, Email Preferences, Changing your account email

## Privacy & Terms 

- [Plum Guide's privacy policy](http://help.plumguide.com/en/articles/4574960-plum-guide-s-privacy-policy.md): There's nothing we care more about than your privacy and we're committed to protecting your personal data.
- [Terms](http://help.plumguide.com/en/articles/5220824-terms.md)