You can now add your client’s details directly at checkout. This helps:
Clarify bookings with hosts — they’ll see it was made by a travel advisor on behalf of a guest.
Simplify your workflow — keep bookings organised and ensure clients get the right information.
How do I add client details?
Go to checkout and scroll to the “Main guest information” section.
Enter your client’s details:
First and last name
Email address
Phone number.
(Optional) Tick the box if you’d like your client to receive a copy of the booking confirmation email.
Your commission details will remain private.
Complete the booking as usual.
What happens when you add client details
The host will see:
That the booking was made by a travel advisor on behalf of a guest.
Your name and travel advisor status.
Your client’s name, and (from 2 weeks before check-in) their contact number.
All standard booking details.
You will receive:
Enhanced booking emails showing client names and booking codes.
The ability to preview and reply directly to host messages from your email.
All your usual booking confirmations and updates.
Your client will receive (only if you select this at checkout, not available for Net Payment):
The booking confirmation email, showing the total booking price.
Your commission details remain hidden at all times.
Good to know
Your commission information is never visible to clients.
Client contact information is not used for marketing.
You remain the main point of contact with the host. Hosts can contact clients directly for booking-related matters starting two weeks before check-in.
What’s new with booking emails?
All your booking-related emails now include:
Client names for easy identification.
Booking codes for quick reference.
Preview and reply capability for host messages (no need to log in).
This makes it much easier to manage multiple client bookings — even on the go.
Frequently asked questions
Q: Will my client see my commission?
A: No, your commission details are never visible to clients under any circumstances.
Q: What if I don't want my client to receive booking emails?
A: Simply leave the checkbox unchecked at checkout. You'll receive all booking communications, as usual.
Q: Can I change my mind about client email preferences after booking?
A: Email preferences are currently set during checkout and cannot be changed afterward.
Q: Will hosts contact my clients directly?
A: Hosts can contact clients directly for booking-related matters (such as check-in instructions or property access) from two weeks before check-in, when we share with them the guest's contact number.