Plum Guide

Product Team

Nicole Zietkiewicz

Questions commonly asked by Travel Advisors

Partners

Why work with Plum Guide?

How to become a Plum Guide partner

The benefits of working with Plum Guide and how to apply

Being a Plum Guide Partner

Partners: Add 'Client Details' to bookings

Increase your commission earnings with flexible markup rates

Partners: Add a markup rate

Create unbranded documents and links directly from our website

Partners: Share white label listings and PDFs

Easily get credit when your clients book direct.

Partners: Share referral links

How to share Plum Guide homes on your social platforms

Partners: Social Media Content

Partners: Download a Payment Receipt

Share booking information with your client – everything they’ll need for a smooth trip.

Partners: Download your client’s Trip Details

Keep track of your favourite homes, organise them into collections, and easily share curated options with clients or collaborators.

Partners: Using Collections to organise and share homes with clients

Our partner tools and features, explained

Partner tools and features

Partners: Net Payment solution

Keep track of your Plum Guide commission and invoices in one place

Partners: Track your commissions

How to get your commission paid automatically for GROSS rate bookings – no invoicing.

Partners: Automated commission payment

Keep a record of your commission and view the breakdown of your commission where applicable

Partners: Download a Commission Invoice for your record

How partners commissions are calculated, and where to see how much you will be paid.

Partners: Understand your commission

Everything to know about partner commissions and receiving payment

Get paid seamlessly

Partners: How do I use the website to find homes?

Consider our experts an extension of your team.

Partners: Work with a travel ‘Matchmaker’ to find a home for your client

Partners: Can I put a home on hold for a client while the payment is being finalised?

Partners: Do the nightly rates on Plum Guide include my commission?

Partners: Is weekly cleaning inclusive?

Partners: My bookings are appearing in my name instead of my clients–what can I do? (Resolved)

What to expect, whether you're booking on behalf of a client or they're booking directly.

Partners: Booking Process

Partners: Can I pay for a booking by bank transfer?

Partners: Plum Guide Quality Standards

How Plum Guide reduces the risk of cancellation and deals with them if they occur

Partners: Cancellations

Book a home

Terms and Conditions for being a Partner with Plum Guide

Partners: Business Terms and Conditions

Health and Safety, Insurance, Damages, Data protection and Confidentiality

Partners: Legal Questions

Legal

Find answers and get help from Intercom Support and Community Experts

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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