Many of our homes offer optional VIP services that can be arranged for your clients – from a stocked fridge on arrival to a private chef for the evening. These are a great way to elevate a booking and tailor it to what your client is after.
What's available
Availability, pricing and details are set by the host and may vary from home to home. Services you can request on behalf of a client may include:
24/7 concierge – a dedicated point of contact for your client throughout their stay
Airport transfers – private transport to or from the airport
Babysitting – trusted childcare for the duration of an evening or longer
Daily cleaning – the home refreshed throughout the stay
Fridge fills – the kitchen stocked ahead of arrival
Laundry and dry cleaning – handled during the stay
Luggage storage – early drop-off or late collection of bags
Massages – in-home treatments
Private chefs – a personal dining experience at the home
Restaurant reservations – tables booked at recommended local spots
Taxi bookings – transport arranged as needed
Tickets and experience bookings – entry to shows, attractions and local experiences
How to check which VIP services are available for a specific home.
Not every home offers every service. Before making a request, check the "Extras" section on the home's listing page to see which VIP services are available for that particular property.
How to arrange a VIP service for a client
Contact the host directly, if you have a direct line to them, to check availability and pricing for the requested service.
Reach out to our Care team, who can organise the service on your behalf. They'll confirm the details with the host and send a payment link to complete the service(s) booking – this can be paid by you or passed on to your client, depending on how you'd like to handle it.
A few things to know
VIP services are priced and organised by the host, so costs and lead times can vary between homes and services.
Get requests in as early as possible, particularly for peak dates or multi-part requests (e.g. chef plus reservations plus transfers), to give the host or our team enough time to arrange everything properly.
If a client has a bespoke request not listed here, flag it to our Travel Matchmaking team – many hosts are flexible and can accommodate additional asks.
For urgent or client-facing requests that needs a fast turnaround, contact our Care team directly rather than waiting on host availability.
Need help?
If you have questions about collections or anything else, contact the partner support team at partners@plumguide.com