We’re pleased to announce the rollout of our new automated payment system, designed to make receiving your commission simpler and more efficient. After you provide your bank details once, all future commission payments will be processed automatically – no invoicing, no delays, no chasing.
We encourage partners to make the switch to the new system now. From February 2026, manual invoicing will no longer be supported, and all partners will be required to add their bank details in order to receive commission payments.
Overview
If you pay for your client’s full booking (gross amount), either as a single upfront payment or in instalments, your commission will be sent straight to your bank account after their stay is complete – no invoicing required.
How automated payment works
1. Add your bank detail once
Log in to your Plum Guide partner account.
Go to Account > Partner Payouts
Enter and save your bank account information – this is a one-time setup.
2. Get all your future commission paid automatically
Your commission becomes payable after each client stay has been completed.
Payments are processed once per month.
Funds are transferred directly to your bank account.
You will receive an email confirmation with a full payment breakdown.
Payment schedule
Commissions payments are processed monthly on the 5th, for all bookings where your client completed their stay in the previous month.
Example:
Client stay: 10–15 October
Payment date: 5 November
Funds typically arrive 3–5 business days after the 5th (depending on your bank)
You can track payment status anytime in your Commission page.
Automated payment FAQs
When should I switch to automated payment?
We recommend switching to automated payments now, as this method is faster and removes the need for manual invoicing. However, in order to give you the time to transition to the new system, manual invoicing will be supported until the end of January 2026.
Can I use both invoicing and automated payment to receive my commission?
Once you add your bank details and activate automated payments, all future commission payments will be made through the new system. It is not possible to revert to invoicing for future bookings.
What happens with bookings I have already invoiced?
Any invoices already submitted will be processed under the current invoicing procedure. The new automated system applies only to commission payments for stays completed after you have added your payment details.
What if my bank details change in the future?
You may update your bank information at any time in your partner account under Account > Partner Payouts. Changes will apply to all future commission payments.
I work with an affiliation/host agency that invoices on my behalf. Do I still need to set this up?
This depends on your specific arrangement. If your host agency manages invoicing or payments on your behalf, please confirm with them. If you receive commission payments directly from Plum Guide, you will need to add your bank details to enable automated payments.
Need help?
Have questions about invoicing or need assistance with a booking? We’re here to help. Please reach out at info@plumguide.com
Alternative: We also offer a NET Payment option.