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Partners: Plum Guide Quality Standards

Plum Guide's Quality assurance standards

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Written by Product Team
Updated this week

Quality Assurance

  • Every home that is recommended for Plum Guide is reviewed before it becomes “Nominated”, and all “Plum Awarded” homes have been tested and vetted by our professional team of Home Critics and subject to our extensive 150-point test.

  • Only 3% of homes in any given destination will successfully pass our Plum Test and join our collection of the world’s best homes.

  • You can find out more here about how we do this to ensure quality in all locations across the globe.

  • Once part of our collection, all Plum Guide homes are managed diligently using NPS data to ensure every home consistently performs to the recognised and expected Plum standards.

Home Standards

  • All Plum homes are fully furnished to an exceptionally high standard

  • All utilities are included in the accommodation charges

  • Complimentary Wi-Fi is available in every home

  • Plum hosts can provide a weekly housekeeping service if required, charges may apply

Issues before or during my stay

  • Should there be any issues or queries pre, during or post-stay, our Customer Care Team are always available to help

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