What happens if I cancel a booking?
We know plans can change. However, cancelling a confirmed booking can have a significant impact on your guests, so we strongly discourage host cancellations.
If you need to cancel a confirmed booking, here's what you should know:
Your guest will receive a full refund of their accommodation charges.
You'll be charged a cancellation fee of 20% of the total accommodation charges.
You won't receive a payout for the cancelled booking.
You can find the full cancellation terms in your Host / Plum Guide Agreement.
How do I cancel a booking?
If you need to cancel a confirmed booking, please get in touch with our Customer Care team as soon as possible. They'll guide you through the next steps.
Via live chat: Use the chat in your host dashboard.
By email: Write to hosts@plumguide.com, including your booking code.
Please include:
Your booking code
The property name
The reason you need to cancel
Our team will review your request and help you with the cancellation process.