What happens if I need to cancel a booking?
We work hard to provide guests with a reliable experience, so host cancellations are strongly discouraged. If you do cancel a confirmed booking:
The guest will receive a full refund of the accommodation charges.
You will be charged a cancellation fee equal to 20% of the total accommodation charges.
You will not receive your host payout for the cancelled booking.
These terms are outlined in your Host / Plum Guide Agreement.
How to cancel a booking
To cancel a booking, please contact our Customer Care team:
Use the in-app chat, or
Email us at hosts@plumguide.com with the booking code.
⚠️ Please note: Host cancellations typically incur a 20% fee, as outlined above.