It’s easy to keep track of your Plum Guide commissions and invoices in one place. Your Commissions page in the partner dashboard shows you all the details you need to manage payments smoothly.
Where can I see my commissions?
Log in to your Plum Guide partner account and open your Commissions page. For each booking, you’ll be able to see:
Client and booking details (name, stay dates, and home booked)
Booking code
Total stay value
Commission rate (your standard commission plus any markup you’ve added)
Commission amount
Payment status
An invoice to download and claim your commission
Understanding payment statuses
Each booking will show one of the following statuses:
Pending trip completion – The trip is still upcoming or in progress; your commission will be ready once the stay is complete.
Invoice due by the 5th – The trip is complete and ready for you to invoice.
Paid – Your commission has been paid.
Net payment – If you’re on Net terms, your commission was already deducted at time of booking, so no invoice is required.
Do I need to submit invoices?
Gross payment – Yes. You’ll need to download your invoice, complete the required details, and send it to info@plumguide.com.
Net payment – No. Your commission is deducted automatically at the time of booking.
How to download an invoice
Login to your Plum Guide partner account.
Go to your Commissions page.
Find the booking you want to invoice.
Click the download icon in the Invoice column.
Invoices generated through the system will remain available for download anytime. Find out more about invoicing in this article.
When will I be paid?
Commissions become available for invoicing after the guest’s stay is completed. Invoices are processed on the 5th of each month. If you submit your invoice after this date, it will be processed in the following month. Once processed, payments typically arrive in your account within 5–7 business days, depending on your bank.
Need help?
Have questions about tracking commissions or need assistance with a booking? We’re here to help. Please reach out at info@plumguide.com