Offering a flexible cancellation policy can increase your conversion rate by up to 44% – helping you secure more bookings and higher-value stays.
Homes with guest-friendly policies consistently perform better on Plum Guide. Giving guests flexibility builds confidence and encourages them to book sooner – and for longer.
Why flexibility drives more bookings
We recommend choosing a policy with a free cancellation window, such as Relaxed, Reasonable, Moderate, or Reasonable 30, to maximise your performance.
The benefits of a flexible policy
Better visibility
Guests can filter specifically for homes with free cancellation, increasing your exposure in search results.
Stand out from the competition
Listings with free cancellation display a clear label, making them more attractive and increasing click-through rates.
Encourage earlier and larger bookings
Flexibility gives guests the confidence to book further in advance—especially for longer stays or group trips.
Lower cancellation risk than you might expect
Plum Guide guests typically cancel less often than on other platforms, meaning your revenue remains more secure—even with a flexible policy.
How to update your cancellation policy
Log in to your Host Dashboard
Go to Listings
Click Manage next to the listing you want to update
Select Booking Policies → Cancellation policies
Scroll down to Choose a more attractive cancellation policy
Quickly switch to a recommended option: Click Swap next to one of the suggested flexible policies
Browse all available policies: Click View other cancellation policies at the bottom, then choose and apply your preferred option
Boost bookings with a Non-Refundable option
For guests booking closer to their stay, price can be a deciding factor. Adding a Non-Refundable option can help you capture this demand and secure more short-term bookings.
Guests receive a 10% discount in exchange for a non-refundable booking
Helps improve occupancy and lock in revenue
Ideal for shorter lead-time bookings
To enable this:
Select the Non-Refundable option next to your chosen policy
Please note:
Available only for bookings made more than 60 days in advance
Not available for Reasonable 60 or Super Firm 60 policies
Need help?
If you have any question, we’re here to help. Please reach out at info@plumguide.com