Plum Guide works hard to build long-lasting and trusted relationships with our hosts. Our Plum Guide testing includes a detailed interview with each host where expectations are outlined. If a host does unexpectedly cancel your booking please be assured our team will always help to try and find a suitable new home for the guest.

Partner commission is only paid on confirmed bookings. No Partner commission payment will be made on any cancelled bookings.

See Plum Guide cancellation policies here.