Every listing on Plum Guide has a cancellation policy applied to it at the point of Booking. You are able to see what this policy is within the listing description and your Booking confirmation

Definition of terms

Booking Time = The date and time when the Booking confirmation is sent to the Guest.

Stay Start Time = Check-in date and local check-in time as specified in the accommodation listing of the Booking.

Cancellation Time = The date and time when the Booking is cancelled in accordance with the provisions of the Cancellation and Refunds Clause in the Terms of Service.

All terms of the cancellation policy are binding on the Guest, Host and the Plum Guide for Booking on which they are applied.

Relaxed (Partially Refundable)

Full refund to Guest on cancellation

Full refund of Accommodation Charges and Plum Guide Service Fee if the Guest Cancellation Time is within 24 hours of Booking Time AND more than 24 hours before the Stay Start Time.

Partial refund to Guest on cancellation

Full refund of Accommodation Charges if the Guest Cancellation Time is more than 24 hours after the Booking Time AND more than 24 hours before the Stay Start Time

Plum Guide Service Fee is non-refundable.

No refund to Guest on cancellation

No refund if the Guest Cancellation Time is less than 24 hours before the Stay Start Time.

No refund if the Guest Cancellation Time is after the Stay Start Time.

Relaxed (Fully Refundable)

Full refund to Guest on cancellation

Full refund of Accommodation Charges and Plum Guide Service Fee if the Guest Cancellation Time is more than 24 hours before the Stay Start Time.

No refund to Guest on cancellation

No refund if the Guest Cancellation Time is less than 24 hours before the Stay Start Time.

No refund if the Guest Cancellation Time is after the Stay Start Time.

Reasonable (Partially Refundable)

Full refund to Guest on cancellation

Full refund of Accommodation Charges and Plum Guide Service Fee if the Guest cancellation time is within 24 hours of Booking Time AND more than 5 full days (120 hours) before the Stay Start Time.

Partial refund to Guest on cancellation

Full refund of Accommodation Charges if the Guest Cancellation Time is more than 24 hours after the Booking Time AND more than 5 full days (120 hours) before the Stay Start Time.

Plum Guide Plum Guide Service Fee is non-refundable.

No refund to Guest on cancellation

No refund if the Guest Cancellation Time is less than 5 full days (120 hours) before the Stay Start Time. No refund if the Guest Cancellation Time is after the Stay Start Time.

Reasonable (Fully Refundable)

Full refund to Guest on cancellation

Full refund of Accommodation Charges and Plum Guide Service Fee if the Guest Cancellation Time is more than 5 full days (120 hours) before the Stay Start Time. before the Stay Start Time.

No refund to Guest on cancellation

No refund if the Guest Cancellation Time is less than 5 days before the Stay Start Time.

No refund if the Guest Cancellation Time is after the Stay Start Time.

Moderate

Full refund to Guest on cancellation

Full refund of Accommodation Charges and Plum Guide Service Fee if the Guest cancellation time is within 24 hours of Booking Time AND more than 30 full days 720 hours) before the Stay Start Time.

Partial refund to Guest on cancellation

Full refund of Accommodation Charges if the Guest Cancellation Time is more than 24 hours after the Booking Time AND more than 30 full days (720 hours) before the Stay Start Time.

Plum Guide Plum Guide Service Fee is non-refundable.

50% refund of Accommodation Charges if the Guest Cancellation Time is more than 24 hours after the Booking Time AND between 30 full days (720 hours) and 7 full days (168 hours) before the Stay Start Time.

Plum Guide Plum Guide Service Fee is non-refundable.

No refund to Guest on cancellation

No refund if the Guest Cancellation Time is less than 7 full days (168 hours) before the Stay Start Time.

No refund if the Guest Cancellation Time is after the Stay Start Time.

Firm

Full refund to Guest on cancellation

Full refund of Accommodation Charges and service fee if the Guest Cancellation Time is within 24 hours of Booking Time AND more than 7 full days (168 hours) before the Stay Start Time.

Partial refund to Guest on cancellation

50% refund of Accommodation Charges if the Guest Cancellation Time is more than 24 hours after the Booking Time AND more than 7 full days (168 hours) before the Stay Start Time.

Plum Guide Service Fee is non-refundable.

No refund to Guest on cancellation

No refund if the Guest Cancellation Time is less than 7 full days (168 hours) before the Stay Start Time.

No refund if the Guest Cancellation Time is after the Stay Start Time.

Super Firm

Full refund to Guest on cancellation

Full refund of Accommodation Charges and Plum Guide Service Fee if the Guest Cancellation Time is within 24 hours of Booking Time AND more than 14 full days (336 hours) before the Stay Start Time.

Partial refund to Guest on cancellation

50% refund of Accommodation Charges if the Guest Cancellation Time is more than 24 hours after the Booking Time AND more than 14 full days (336 hours) before the Stay Start Time.

Plum Guide Service Fee is non-refundable

No refund to Guest on cancellation

No refund if the Guest Cancellation Time is less than 14 full days (336 hours) before the Stay Start Time.

No refund if the Guest Cancellation Time is after the Stay Start Time.

Super Firm 30

Full refund to Guest on cancellation

Full refund of Accommodation Charges and Plum Guide Service Fee if the Guest Cancellation Time is within 24 hours of Booking Time AND more than 30 full days (720 hours) before the Stay Start Time.

Partial refund to Guest on cancellation

50% refund of Accommodation Charges if the Guest Cancellation Time is more than 24 hours after the Booking Time AND more than 30 full days (720 hours) before the Stay Start Time.

Plum Guide Service Fee is non-refundable.

No refund to Guest on cancellation

No refund if the Guest Cancellation Time is less than 30 full days (720 hours) before the Stay Start Time.

No refund if the Guest Cancellation Time is after the Stay Start Time.

Super Firm 60

Full refund to Guest on cancellation

Full refund of Accommodation Charges and Plum Guide Service Fee if the Guest Cancellation Time is within 24 hours of Booking Time AND more than 60 full days (1440 hours) before the Stay Start Time

Partial refund to Guest on cancellation

50% refund of Accommodation Charges if the Guest Cancellation Time is more than 24 hours after the Booking Time AND more than 60 full days (1440 hours) before the Stay Start Time

Plum Guide Service Fee is non-refundable

No refund to Guest on cancellation

No refund if the Guest Cancellation Time is less than 60 full days (1440 hours) before the Stay Start Time.

No refund if the Guest Cancellation Time is after the Stay Start Time.

Additional support

If you have any additional questions please contact info@plumguide.com and our Customer Care team will be happy to help

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