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About the Plum Guide

Who we are & why we are different

Georgia Westley avatar
Written by Georgia Westley
Updated over a week ago

The Plum Story

Doron, our CEO, had always been one to read thousands of reviews before making a booking. He was looking for an Airbnb in Tel Aviv and ended up booking what was really his third choice because the first two weren’t actually available, which was a frustrating process in itself!

He was feeling fed up with the booking experience but was totally blown away once he arrived. It was by far the best experience he had ever had on Airbnb. From the intricate furnishings and gorgeous view to the hand-delivered breakfast basket fresh from the market every morning it’s fair to say the home had far surpassed his expectations and he really felt like he had hit the jackpot. There really wasn’t anything on the listing or in the guest reviews that set this home apart from others with the same review scores which got him thinking… there must be a way where guests can feel like they have won the golden ticket every time that they stay.

How does the Plum Test work?

You can read more about our process here.

What is the Plum Promise?

We guarantee peace of mind with every booking.

Our homes and hosts are vetted by experts, guaranteeing the best available homes, total transparency and exceptional service.

1.Expert-Vetted Homes

Our experts have meticulously vetted every available rental, filtering out the thousands that don’t meet our standards - saving you from disappointment.

2. Instant Care

An in-house care team of real humans. Efficient and empowered home experts, whose sole task is to make your stay exceptional.

3. Total Reassurance

In the very rare event your host cancels 48 hours after your booking, we will do all we can to find you a new Plum home up to 20% more expensive than the original. Within 5 days of check-in, it's up to 50%.

What is the difference between Plum Guide and my host?

The Plum Guide is a booking platform with a mission of putting you in touch with the best hosts. Once you have booked, your host is entirely responsible for managing the home and your stay. If you have any enquiries regarding your stay, your host will be able to help you.

You can read more about who the Plum Guide is here

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