The guest cancellation policy is set by you and you are subject to a host penalty for cancelling reservations. There will be limited circumstances whereas as a result of COVID-19 the cancellation policy and the host penalty may not apply legally. Please reach out via the host help form to discuss whether this applies to your booking.
COVID-19 related cancellations
As a result of COVID-19, there will be circumstances where it is not possible for you to host or for your guest to travel and so the booking contract may be cancelled without penalty.
Please read Plum Guide Covid-19 refund policy for more details.
If your guest’s check-in is more than one month away, we would request you not to contact us unless you are sure you want to cancel in line with our host penalty.