Last updated on June 28, 2021


If you test positive before your trip

If you’ve tested positive for Covid-19 at a time that will stop you from travelling or you're having to self-isolate, we will help you amend your travel dates where possible. Please note that this is subject to home availability and host discretion.

If you require cancellation protection for these circumstances, we would encourage you to take the appropriate travel insurance for your trip.


Why you can book with confidence

  • Where the above circumstances apply and requirements are met, we will always honour your refund.

  • In response to Covid-19, this year we rolled out new deep-cleaning standards for our hosts, created in collaboration with industry experts. All Plum Guide hosts commit to adhering to these standards.

  • Our Customer Care team is on hand to assist with any questions or problems, both during booking and your stay. We’re here to help.


How to cancel your booking if you can’t travel

If you’d like to cancel a booking, it’s easy. Connect to your account and follow the steps below:

  1. Go to Trips and select the upcoming trip you wish to cancel.

  2. Scroll down to the bottom of the page and find the cancellation policy section.

  3. Click Cancel my booking.

  4. Check the details and confirm your cancellation.

Find out more about cancelling a booking

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