COVID 19 Cancellation Policy

If you can’t travel due to Covid-19 restrictions, we’ll always refund you in full

The full details are here

What is the cancellation policy?

Hosts are responsible for choosing cancellation policies, and these are clearly displayed on both the home's listing and in your confirmation email.

For the details of the cancellation policies please go here

What happens if my host cancels my reservation?

In the rare and regrettable instance that your host cancels your booking, our dedicated Customer Care team are on hand to help put you in a suitable, Plum-certified replacement. This process will be done with you, to ensure that you are happy with any replacement, and you do always have the option of receiving a full refund instead.

How do I cancel my reservation?

If you wish to cancel your reservation, please complete this form with the details of your reservation as soon as you have made your decision.
At that point, our Customer Care team will help you with the cancellation process.

Hosts select their own cancellation policy and they vary from home to home, so it is important to read the terms prior to booking. All cancellation policies are time-sensitive, so please let us know as soon as possible.

If you can’t travel due to Covid-19 restrictions, we’ll always refund you in full

If you would like to speak to someone from customer care you can call:


  • US: +1-888-535-5667

  • UK: +44 (0) 203 795 1390

  • AUS: +61 1800 953-263

  • Rest of World: +44 (0) 203 795 1390

What happens if I forget to cancel my booking?

If you fail to notify us that you are cancelling your booking prior to 24 hours before check-in, you will not be eligible for any form of refund.

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