Plum Guide

"Pay half now, the rest later”: eligibility, payment tracking, ensuring the payment method is valid and what happens if a payment fails.

Pay in instalments

When will I get my refund?

Who should I contact if I have any questions during my stay?

What should I do if I can't get in contact with my host?

Sign up, log in, reset your password

ID Verification

What should I do if I break something at the place I'm staying?

What should I do if I forget something at a place I stayed?

Why is my received payment different to the amount on my confirmation email?

Confirmation email and how do I confirm my stay

Why haven't I received my confirmation email?

Where is my booking code?

Will you translate what I write into English?

Pay 10% deposit upfront and the rest later

Pay by bank transfer

Tech Team

Nicole Zietkiewicz

William Jones

Customer Care

Find answers and get help from Intercom Support and Community Experts

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