Customer Care
General Help
14 articles in this collection
Written by Tech Team, Jessica, and Ashlee Gladman
Written by Tech Team, Jessica, and Ashlee Gladman
How do I make amendments to my reservation?
Amendments, Change
Written by Jessica
Updated over a week ago
Updated over a week ago
Can I change the dates or extend an existing booking?
Written by Ashlee Gladman
Updated over a week ago
Updated over a week ago
Pay in instalments
"Pay half now, the rest later”: eligibility, payment tracking, ensuring the payment method is valid and what happens if a payment fails.
Written by Tech Team
Updated over a week ago
Updated over a week ago
When will I get my refund?
Written by Jessica
Updated over a week ago
Updated over a week ago
Who should I contact if I have any questions during my stay?
Written by Jessica
Updated over a week ago
Updated over a week ago
What should I do if I can't get in contact with my host?
Written by Jessica
Updated over a week ago
Updated over a week ago
Sign up, log in, reset your password
Sign up, login, signin, reset password
Written by Ashlee Gladman
Updated over a week ago
Updated over a week ago
ID Verification
ID Verification
Written by Ashlee Gladman
Updated over a week ago
Updated over a week ago
What should I do if I break something at the place I'm staying?
Breakage
Written by Jessica
Updated over a week ago
Updated over a week ago
What should I do if I forget something at a place I stayed?
Written by Jessica
Updated over a week ago
Updated over a week ago
Why is my received payment different to the amount on my confirmation email?
Written by Ashlee Gladman
Updated over a week ago
Updated over a week ago
Why haven't I received my confirmation email?
Confirmation email and how do I confirm my stay
Written by Jessica
Updated over a week ago
Updated over a week ago
Where is my booking code?
Written by Jessica
Updated over a week ago
Updated over a week ago
Will you translate what I write into English?
Transalations
Written by Tech Team
Updated over a week ago
Updated over a week ago