Customer Care

General Help

13 articles in this collection
Written by Tech Team, Jessica, and Ashlee Gladman

How do I make amendments to my reservation?

Amendments, Change

Written by Jessica
Updated over a week ago

Can I change the dates or extend an existing booking?

Written by Ashlee Gladman
Updated this week

When will I get my refund?

Written by Jessica
Updated over a week ago

Who should I contact if I have any questions during my stay?

Written by Jessica
Updated over a week ago

What should I do if I can't get in contact with my host?

Written by Jessica
Updated over a week ago

ID Verification

ID Verification

Written by Ashlee Gladman
Updated over a week ago

What should I do if I break something at the place I'm staying?

Written by Jessica
Updated over a week ago

How do I get an invoice for my reservation?

Written by Ashlee Gladman
Updated over a week ago

What should I do if I forget something at a place I stayed?

Written by Jessica
Updated over a week ago

Why is my received payment different to the amount on my confirmation email?

Written by Ashlee Gladman
Updated over a week ago

Why haven't I received my confirmation email?

Written by Jessica
Updated over a week ago

Where is my booking code?

Written by Jessica
Updated over a week ago

Will you translate what I write into English?

Written by Tech Team
Updated over a week ago