Customer Care

General Help

Tech Team avatar Jessica avatar Ashlee Gladman avatar
14 articles in this collection
Written by Tech Team, Jessica, and Ashlee Gladman

How do I make amendments to my reservation?

Amendments, Change
Jessica avatar
Written by Jessica
Updated over a week ago

Can I change the dates or extend an existing booking?

Ashlee Gladman avatar
Written by Ashlee Gladman
Updated over a week ago

Pay in instalments

"Pay half now, the rest later”: eligibility, payment tracking, ensuring the payment method is valid and what happens if a payment fails.
Tech Team avatar
Written by Tech Team
Updated over a week ago

When will I get my refund?

Jessica avatar
Written by Jessica
Updated over a week ago

Who should I contact if I have any questions during my stay?

Jessica avatar
Written by Jessica
Updated over a week ago

What should I do if I can't get in contact with my host?

Jessica avatar
Written by Jessica
Updated over a week ago

Sign up, log in, reset your password

Sign up, login, signin, reset password
Ashlee Gladman avatar
Written by Ashlee Gladman
Updated over a week ago

ID Verification

ID Verification
Ashlee Gladman avatar
Written by Ashlee Gladman
Updated over a week ago

What should I do if I break something at the place I'm staying?

Breakage
Jessica avatar
Written by Jessica
Updated over a week ago

What should I do if I forget something at a place I stayed?

Jessica avatar
Written by Jessica
Updated over a week ago

Why is my received payment different to the amount on my confirmation email?

Ashlee Gladman avatar
Written by Ashlee Gladman
Updated over a week ago

Why haven't I received my confirmation email?

Confirmation email and how do I confirm my stay
Jessica avatar
Written by Jessica
Updated over a week ago

Where is my booking code?

Jessica avatar
Written by Jessica
Updated over a week ago

Will you translate what I write into English?

Transalations
Tech Team avatar
Written by Tech Team
Updated over a week ago