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Customer Care
General Help
How do I make amendments to my reservation?
Can I change the dates or extend an existing booking?
Pay in instalments
When will I get my refund?
Who should I contact if I have any questions during my stay?
What should I do if I can't get in contact with my host?
Sign up, log in, reset your password
ID Verification
What should I do if I break something at the place I'm staying?
What should I do if I forget something at a place I stayed?
Why is my received payment different to the amount on my confirmation email?
Why haven't I received my confirmation email?
Where is my booking code?
Will you translate what I write into English?