Homes offering a flexible cancellation policy achieve more, and higher value bookings - conversion rate is improved by as much as 44%.
We recommend a policy with a free cancellation window such as Relaxed, Reasonable, Moderate or Reasonable 30 to achieve the highest sales with Plum Guide guests. Here are the range of policies available.
Benefits of a flexible cancellation policy
Better exposure - guests filter their search results specifically to homes offering a free cancellation window
Stand out from the competition - homes display a Free cancellation label in the search results, incentivising guests to click onto those listings
Gives guests more confidence to book further in advance and larger, group homes
Plum Guide guests typically cancel in much lower volumes vs. other big platforms, meaning more of your revenue remains confirmed even with a flexible policy
How to amend your cancellation policy
Go to your dashboard (you must be logged in)
Click on Listings
Click Manage next to the listing you would like to amend
Click Booking Policies → Cancellation policies on the left-hand side
Scroll to the bottom and click View other Cancellation Policies → Swap to change it
Offer a Non-Refundable incentive to further boost your bookings
Guests booking with a shorter lead time, look for price promotions. Offer a Non-Refundable promotion to improve your upcoming short-term occupancy and secure your earnings.
To enable this on your home, click the Non-Refundable option button next to your chosen policy
Non-Refundable bookings offer guests a 10% discount, in exchange for making their booking non-refundable if they cancel
Available only with a 60-day lead time, not applicable for homes on Reasonable 60 or Super Firm 60 policies.