Whenever a guest submits a booking request, you’ll receive an email notification from Plum Guide. While booking requests expire after 48 hours, we ask that you respond within 24 hours to provide the best experience for guests.
If you’d like additional alerts, you can enable SMS notifications by going to:
Dashboard → Account → Settings and selecting Text message (SMS) notifications.
In some cases, our MatchMaking team may contact you directly with specific booking enquiries. They’ll guide you through the process and keep you updated until the booking is confirmed.
Important information about booking requests
Please aim to accept or decline all booking requests within 24 hours (requests expire after 48 hours).
After responding, we recommend sending a message to introduce yourself. If you decline, a short explanation helps maintain trust and transparency.
Keep your calendar and pricing up to date to reduce the likelihood of declines.
If something is preventing you from accepting bookings, reach out to us—we’re here to help resolve any issues quickly.
Please note: Frequent declines can reduce your home’s visibility in search results and may lead to your account being placed under review.
How do I accept or delcine a booking request?
Log in to your Host Dashboard
Go to Bookings → Pending Requests
Find the request you’d like to reply to, and click Accept / Decline and follow the steps
Once accepted, send a message to your guest to let them know you’re looking forward to their stay.
You can also use the link in the booking request email to go directly to the Pending Requests page.
How to communicate with your guest
You can contact your guest in two ways:
Via your Host Dashboard
Go to your Inbox, where all guest conversations are stored.
By replying to emails
You can respond directly to the proxy email address included in the message. Your reply will be forwarded to the guest through our system.
Note: Our MatchMaking team may reach out with ad-hoc enquiries while securing bookings for your home. These are pre-booking questions and not confirmed stays until you receive an official booking confirmation email or SMS.
Need help?
If you have any question, we’re here to help. Please reach out at info@plumguide.com