All Collections
Customer Care
Why haven't I received my confirmation email?
Why haven't I received my confirmation email?

Confirmation email and how do I confirm my stay

Georgia Westley avatar
Written by Georgia Westley
Updated over a week ago

Confirmation Email

A confirmation email is sent with every reservation, once the host has confirmed your stay. For homes on Instant Book, this will arrive immediately.

If you have not received one, please check that your email address is correct and that the email hasn't gone to your junk or spam folder.

If it is not there, please contact our Customer Care team via livechat and they'll be able to send you a copy of the email.

Confirming your stay

You check your guest profile on the website to see the details of your booking - this can be found here.

Please contact your host for the details of your check-in, in order to find these detail this article explains how to do that.

If you don't know how to contact your host, this article explains how.

Did this answer your question?