If this is the first Plum guest you have welcomed into your home, your one off-host onboarding fee will have been deducted from this payment.

If this is not your first reservation, it may be that an outstanding cancellation charge or guest compensation payment has been deducted from your payout.

Should this not answer your question, please do send your enquiry using the below form and a member of our Account Management team will be in touch to assist you here

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