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Why is my received payment different to the amount on my confirmation email?
Why is my received payment different to the amount on my confirmation email?
Ashlee Gladman avatar
Written by Ashlee Gladman
Updated over a week ago

If this is the first Plum Guide guest you have welcomed into your home, your one off-host onboarding fee will have been deducted from this payment.

If this is not your first reservation, it may be that an outstanding cancellation charge or guest compensation payment has been deducted from your payout.

For further information, please use this form and a member of our team will be in touch to assist you.

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