How as a Host can I change my cancellation policy?
Why do you recommend the Relaxed Cancellation Policy?
It's entirely your decision which policy you choose, but our guests often feel more comfortable with a more relaxed policy, which means that they're more likely to book your home.
Homes with Relaxed get 50% more bookings than homes with Firm Policies
Can I use a custom cancellation policy?
Unfortunately not. We've worked hard on our existing cancellation policies, and all of them are specifically designed to protect you, as a host, in the event that a guest cancels. They are all legally binding, so we need you to choose one of ours.
What fees does Plum Guide keep when a guest cancels a booking?
The only fees that Plum keeps when a guest cancels their booking within the terms of your chosen cancellation policy is the guest service fee.