We have a thorough ID verification system which you can use if your home is on Instant Book, as well as anti-fraud protection to protect you. Beyond that, it is completely against Plum policy (and the law) to discriminate based on disability, race, religion, sexual orientation, gender, or transgender identity.

What ID verification do you use?

If your home is available on Instant book, you'll have the option to use an electronic verification system called Onfido, which you can read more about here. We also carry out anti-fraud checks on every booking.

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