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Partnerships: Plum Quality Standards
Partnerships: Plum Quality Standards

Plum's Quality assurance standards

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Written by Tech Team
Updated over a week ago

Quality Assurance

  • Every home that is recommended for the Plum Guide is reviewed before it becomes “Nominated” and all “Plum Awarded” homes have been tested and vetted by our professional team of Home Critics and subject to our extensive 150 point test

  • Only 3% of homes in any given destination will successfully pass our Plum Test and join our collection of the world’s best homes

  • You can find out more here and here about how we do this to ensure quality in all locations across the globe

  • Once part of our collection, all Plum homes are managed diligently using NPS data to ensure every home consistently performs to the recognised and expected Plum standards

Home Standards

  • All Plum homes are fully furnished to an exceptionally high standard

  • All utilities are included in the accommodation charges

  • Complimentary Wi-Fi is available in every home

  • Plum hosts can provide a weekly housekeeping service if required, charges may apply

Cleaning Policy

  • The cleaning standards within Plum homes have always been high, but to ensure all our homes are COVID-19 safe, we have developed a new series of cleaning guidelines that every host is committed to following

  • When booking a stay, you can rest assured our hosts have cleaned all hard surfaces with soap, warm water and used disinfectant products throughout, all whilst wearing a protective mask, gloves and shoe covers

Issues before or during my stay

  • Should there be any issues or queries pre, during or post-stay our Customer Care Team are always available to help

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