How can our experts help you?

Our team of experts are here to help achieve our ambition: to solve the unbearably and unreliability of decision making and make booking accommodation radically easy, free of doubt, and full of joy resulting in an exceptional stay every single time.

It is easy enough to run a search on a website, but sifting through the results to figure out which is in the best neighbourhood for your family or where is most suitable if you don't have a car can be a whole different challenge. It is especially difficult if you don't have all the information you need to make a decision, for example, the exact number of stairs between the street and the front door or nearby activities for both grandparents and teenagers.

We collect over 500 data points on every home, so our Experts can both answer any ad-hoc questions that really matter to you and help ‘match’ you to your ideal home, based on your unique set of requirements.

What is the MatchMaking service?

In short, our MatchMakers are here to Match you to your dream home. Our team are all well-travelled and have lived in at least one of our flagship destinations so are on hand to answer any questions and cherry-pick the best options for your unique requirements.

In addition to the basic criteria such as your travel dates or the number of guests we also want to know the finer details like what sort of ambience you would like in the area or what a perfect day on holiday would look like for your group.

For example, do you want to be in a buzzy area right in the heart of the action or are you looking for something more remote? Do you need to be within walking distance of a beach, restaurant or grocery store? Are you on a sightseeing visit or looking for a place to really reconnect with loved ones?

Our MatchMakers will work as your personal travel advisors and recommend the perfect destination as well as the right homes for your criteria.

Simply contact us with any questions or details about what you are looking for and we will make some recommendations. Our LiveChat service is 24/7 and you will always speak to a real human.

Is there a charge for the MatchMaking service?

No - the service is available to all our guests and there is no charge and no obligation to book.

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