Plum Guide

William Jones

Nicole Zietkiewicz

Product Team

Guests

About Plum Guide

How our experts can help you find the perfect home

MatchMaking Service

What makes the Plum Guide different

Availability and pricing accuracy plus pending booking requests and host declines

Availability & Pricing

Discounts & Long-term stays

Upfront payments, deposits, payment methods, cancellation policy, and any additional fees

Booking, payment, and cancellation terms

Infants, children, cot, high-chair, highchair

Travelling with children and infants

Amenities, address, bed size, ensuites, stairs, elevator, hair dryer, kitchen items, towels, linens, crockery, baby equipment, outside space

Amenities, Location, & What is Provided

Popular amenities: Wifi

How to find parking information for homes on Plum Guide

Popular amenities: Car Parking

Where to find information about accessibility in a home?

e.g. housekeeping, a chef, groceries, transfers, massage, luggage storage etc

Add-on Services

Times, procedures, and early check-in/late check-out requests

Check-in and check-out

early check-in, late check-out, reducing minimum stay, more flexible cancellation policy, discounts, viewings, additional guests, pets etc

Check-in/out & Ad-hoc Requests

Events and Parties

House Rules

About bringing pets into a Plum Guide property.

Pet-friendly Properties

How to contact hosts

Alexia Mate

Book a home

"Pay half now, the rest later”: eligibility, payment tracking, ensuring the payment method is valid and what happens if a payment fails.

Pay in instalments

Pay 10% deposit upfront and the rest later

Pay by bank transfer

Payment

Plum Guide Cancellation Policies

Common questions asked by guests in relation to cancellations

Guest Cancellation – FAQs

I've cancelled a stay, when will I get my refund?

Confirmation email and how do I confirm my stay

I haven't received a confirmation email for my booking

ID Verification

Where is my booking code?

Will you translate what I write into English?

Who should I contact if I have any questions during my stay?

What should I do if I can't get in contact with my host?

What should I do if I forget something at a place I stayed?

What should I do if I break something at the place I'm staying?

Manage your trips

Find answers and get help from Intercom Support and Community Experts

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