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Booking your stay
Booking your stay
Common Questions by guests pre and post booking a home
19 articles in this collection
Written by
Tech Team
and
Jessica
What makes the Plum Guide different
What is Plum Guide?
Who we are & why we are different
Written by
Jessica
Updated over a week ago
Plum Guide MatchMaking service
How our experts can help you find the perfect home
Written by
Jessica
Updated over a week ago
Booking a Home
Guest Cancellation Questions
Common questions asked by guests in relation to cancellations
Written by
Tech Team
Updated over a week ago
Check-in and check-out
Times, procedures, and early check-in/late check-out requests
Written by
Jessica
Updated over a week ago
How do I contact my host?
Written by
Jessica
Updated over a week ago
Guest reviews
reviews
Written by
Jessica
Updated over a week ago
Booking & Payment terms
Upfront payments, deposits, payment methods, and any additional fees
Written by
Jessica
Updated over a week ago
Availability, Pricing, Requests & Declines
Availability and pricing accuracy plus pending booking requests and host declines
Written by
Jessica
Updated over a week ago
House Rules & Events
house rules and ability to host a party or event
Written by
Jessica
Updated over a week ago
Can I bring my pet(s)?
Pets
Written by
Jessica
Updated over a week ago
Does this home have high-speed Wifi?
Wifi, wi-fi, wi fi
Written by
Tech Team
Updated over a week ago
Discounts & Long-term stays
discounts, monthly stays
Written by
Jessica
Updated over a week ago
Is there an elevator or step-free access?
Access
Written by
Jessica
Updated over a week ago
Parking details
parking
Written by
Jessica
Updated over a week ago
Additional services
e.g. housekeeping, a chef, groceries, transfers, massage, luggage storage etc
Written by
Jessica
Updated over a week ago
Amenities
e.g. pool, games room, towels/linens, crockery, crib/high-chair etc
Written by
Jessica
Updated over a week ago
Ad-hoc requests
e.g. reducing minimum stay, additional guests, furniture etc
Written by
Jessica
Updated over a week ago
What is the address?
address, zip code, postal code, location
Written by
Jessica
Updated over a week ago
Travelling with infants or children
Infants or children
Written by
Jessica
Updated over a week ago