Booking your stay

Common Questions by guests pre and post booking a home

Iwan Bricker avatar
36 articles in this collection
Written by Iwan Bricker

What should I do if I break something at the place I'm staying?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Why haven't I received my confirmation email?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

How do I get the address of my reserved home?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

How do I cancel my reservation?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

What is the difference between Plum and my host?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Why do you need to verify my ID?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

How do I coordinate check-in details with my host?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

What is the cancellation policy?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Who should I contact if I have any questions during my stay?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

How do I contact my host?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

What is the Plum Guide?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Where is my booking code?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

What happens if my reservation request is declined?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

When will I get my refund?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Does this home come with cleaning included?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

What happens if my host cancels my reservation?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

When will I be charged for my reservation? Last updated July 2, 2019

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Does an infant count as a guest?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

What are the house rules?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

What’s the total price?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Does an infant count as a guest?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Is this home available for the dates of my stay?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

What should I do if something's missing or not as expected when I check in?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Do I have to pay a security deposit?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

How do I use a Plum credit note?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

What should I do if I forget something at a place I stayed?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Do I have to pay a deposit and then pay the rest at my arrival?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

How do I obtain my check-in details?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

What should I do if I can't get in contact with my host?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Can I see any recent reviews that guests left of the home?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

How do I make amendments to my reservation?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Can I pay in any currency?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Can I have an early check-in?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Can I change my payment method for a confirmed reservation?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Can I bring my pet with me?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Are there any additional charges or fees?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago