Booking your stay

Common Questions by guests pre and post booking a home

33 articles in this collection
Written by Iwan Bricker and Tech Team

Cancellation Questions

Guest Cancellation Questions

Common questions asked by guests in relation to cancellations

Written by Tech Team
Updated over a week ago

Who is Plum Guide

What is the Plum Guide?

Written by Iwan Bricker
Updated over a week ago

What is the difference between Plum and my host?

Written by Iwan Bricker
Updated over a week ago

Booking a Home

Is this home available for the dates of my stay?

Written by Iwan Bricker
Updated over a week ago

Does an infant count as a guest?

Written by Iwan Bricker
Updated over a week ago

What happens if my reservation request is declined?

Written by Iwan Bricker
Updated over a week ago

Does this home come with cleaning included?

Written by Iwan Bricker
Updated over a week ago

How do I make amendments to my reservation?

Written by Iwan Bricker
Updated over a week ago

Payments, Refunds, Fees

When will I be charged for my reservation? Last updated July 2, 2019

Written by Iwan Bricker
Updated over a week ago

Can I change my payment method for a confirmed reservation?

Written by Iwan Bricker
Updated over a week ago

When will I get my refund?

Written by Iwan Bricker
Updated over a week ago

Do I have to pay a security deposit?

Written by Iwan Bricker
Updated over a week ago

Do I have to pay a deposit and then pay the rest at my arrival?

Written by Iwan Bricker
Updated over a week ago

Are there any additional charges or fees?

Written by Iwan Bricker
Updated over a week ago

Can I pay in any currency?

Written by Iwan Bricker
Updated over a week ago

How do I use a Plum credit note?

Written by Iwan Bricker
Updated over a week ago

What’s the total price?

Written by Iwan Bricker
Updated over a week ago

Contacting the Host

How do I contact my host?

Written by Iwan Bricker
Updated over a week ago

Who should I contact if I have any questions during my stay?

Written by Iwan Bricker
Updated over a week ago

What should I do if I can't get in contact with my host?

Written by Iwan Bricker
Updated over a week ago

Check In

How do I get the address of my reserved home?

Written by Iwan Bricker
Updated over a week ago

Can I have an early check-in?

Written by Iwan Bricker
Updated over a week ago

How do I obtain my check-in details?

Written by Iwan Bricker
Updated over a week ago

How do I coordinate check-in details with my host?

Written by Iwan Bricker
Updated over a week ago

What should I do if something's missing or not as expected when I check in?

Written by Iwan Bricker
Updated over a week ago

General Questions

Can I bring my pet with me?

Written by Iwan Bricker
Updated over a week ago

Why do you need to verify my ID?

Written by Iwan Bricker
Updated over a week ago

What should I do if I break something at the place I'm staying?

Written by Iwan Bricker
Updated over a week ago

What are the house rules?

Written by Iwan Bricker
Updated over a week ago

What should I do if I forget something at a place I stayed?

Written by Iwan Bricker
Updated over a week ago

Can I see any recent reviews that guests left of the home?

Written by Iwan Bricker
Updated over a week ago

Why haven't I received my confirmation email?

Written by Iwan Bricker
Updated over a week ago

Where is my booking code?

Written by Iwan Bricker
Updated over a week ago