Booking your stay

Common Questions by guests pre and post booking a home

Tech Team avatar Jessica avatar Charlotte avatar
18 articles in this collection
Written by Tech Team, Jessica, and Charlotte
Booking a Home

Add-on Services

e.g. housekeeping, a chef, groceries, transfers, massage, luggage storage etc
Jessica avatar
Written by Jessica
Updated yesterday

Amenities, Location, & What is Provided

Amenities, address, bed size, ensuites, stairs, elevator, hair dryer, kitchen items, towels, linens, crockery, baby equipment, outside space
Jessica avatar
Written by Jessica
Updated over a week ago

Accessibility in a Home

Access
Jessica avatar
Written by Jessica
Updated yesterday

Availability & Pricing

Availability and pricing accuracy plus pending booking requests and host declines
Jessica avatar
Written by Jessica
Updated over a week ago

Booking, payment, and cancellation terms

Upfront payments, deposits, payment methods, cancellation policy, and any additional fees
Jessica avatar
Written by Jessica
Updated over a week ago

Contacting the Host

Jessica avatar
Written by Jessica
Updated yesterday

Check-in/out & Ad-hoc Requests

early check-in, late check-out, reducing minimum stay, more flexible cancellation policy, discounts, viewings, additional guests, pets etc
Jessica avatar
Written by Jessica
Updated over a week ago

Children and Infants

Infants, children, cot, high-chair, highchair
Jessica avatar
Written by Jessica
Updated yesterday

Car Parking

How to find parking information for homes on Plum Guide
Jessica avatar
Written by Jessica
Updated yesterday

Discounts & Long-term stays

discounts, monthly stays
Jessica avatar
Written by Jessica
Updated over a week ago

Events and Parties

Hosting an event in a Plum home
Charlotte avatar
Written by Charlotte
Updated yesterday

Guest Cancellation Questions

Common questions asked by guests in relation to cancellations
Tech Team avatar
Written by Tech Team
Updated over a week ago

Guest reviews

reviews
Jessica avatar
Written by Jessica
Updated over a week ago

House Rules

About Plum Guide house rules
Jessica avatar
Written by Jessica
Updated yesterday

Pet-friendly Properties

About bringing pets into a Plum Guide property.
Jessica avatar
Written by Jessica
Updated yesterday

Wifi

Wifi, wi-fi, wi fi
Tech Team avatar
Written by Tech Team
Updated yesterday