Booking your stay

Common Questions by guests pre and post booking a home

Iwan Bricker avatar Tech Team avatar Jessica avatar
19 articles in this collection
Written by Iwan Bricker, Tech Team, and Jessica
Booking a Home

Guest Cancellation Questions

Common questions asked by guests in relation to cancellations
Tech Team avatar
Written by Tech Team
Updated over a week ago

Check-in and check-out

Times, procedures, and early check-in/late check-out requests
Jessica avatar
Written by Jessica
Updated over a week ago

How do I contact my host?

Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago

Guest reviews

reviews
Jessica avatar
Written by Jessica
Updated over a week ago

Booking & Payment terms

Upfront payments, deposits, payment methods, and any additional fees
Jessica avatar
Written by Jessica
Updated over a week ago

Availability, Pricing, Requests & Declines

Availability and pricing accuracy plus pending booking requests and host declines
Jessica avatar
Written by Jessica
Updated over a week ago

House Rules & Events

house rules and ability to host a party or event
Jessica avatar
Written by Jessica
Updated over a week ago

Can I bring my pet(s)?

Pets
Jessica avatar
Written by Jessica
Updated over a week ago

Does this home have high-speed Wifi?

Wifi, wi-fi, wi fi
Tech Team avatar
Written by Tech Team
Updated over a week ago

Discounts & Long-term stays

discounts, monthly stays
Jessica avatar
Written by Jessica
Updated over a week ago

Is there an elevator or step-free access?

Access
Jessica avatar
Written by Jessica
Updated over a week ago

Parking details

parking
Jessica avatar
Written by Jessica
Updated over a week ago

Additional services

e.g. housekeeping, a chef, groceries, transfers, massage, luggage storage etc
Jessica avatar
Written by Jessica
Updated this week

Amenities

e.g. pool, games room, towels/linens, crockery, crib/high-chair etc
Jessica avatar
Written by Jessica
Updated over a week ago

Ad-hoc requests

e.g. reducing minimum stay, additional guests, furniture etc
Jessica avatar
Written by Jessica
Updated over a week ago

What is the address?

address, zip code, postal code, location
Jessica avatar
Written by Jessica
Updated over a week ago

Travelling with infants or children

Infants or children
Iwan Bricker avatar
Written by Iwan Bricker
Updated over a week ago