Booking your stay

Common Questions by guests pre and post booking a home

33 articles in this collection
Written by Iwan Bricker and Tech Team

What makes the Plum Guide different

What is Plum Guide?

Written by Iwan Bricker
Updated over a week ago

Quality Assurance: Home Critics and Reviews

Written by Iwan Bricker
Updated over a week ago

How can our Experts help you?

Written by Tech Team
Updated over a week ago

Cancellation Questions

Guest Cancellation Questions

Common questions asked by guests in relation to cancellations

Written by Tech Team
Updated over a week ago

Booking a Home

Does this home have Wifi?

Wifi, wi-fi, wi fi

Written by Tech Team
Updated over a week ago

Does this home come with cleaning included?

Written by Iwan Bricker
Updated over a week ago

Does an infant count as a guest?

Infant, children count

Written by Iwan Bricker
Updated over a week ago

How do I make amendments to my reservation?

Written by Iwan Bricker
Updated over a week ago

Is this home available for the dates of my stay?

Written by Iwan Bricker
Updated over a week ago

What happens if my reservation request is declined?

Written by Iwan Bricker
Updated over a week ago

Contacting the Host

How do I contact my host?

Written by Iwan Bricker
Updated over a week ago

Who should I contact if I have any questions during my stay?

Written by Iwan Bricker
Updated over a week ago

What should I do if I can't get in contact with my host?

Written by Iwan Bricker
Updated over a week ago

Check In

How do I get the address of my reserved home?

Written by Iwan Bricker
Updated over a week ago

Can I have an early check-in?

Written by Iwan Bricker
Updated over a week ago

How do I obtain my check-in details?

Written by Iwan Bricker
Updated over a week ago

How do I coordinate check-in details with my host?

Written by Iwan Bricker
Updated over a week ago

What should I do if something's missing or not as expected when I check in?

Written by Iwan Bricker
Updated over a week ago

Payments, Refunds, Fees

When will I be charged for my reservation?

Written by Iwan Bricker
Updated over a week ago

Can I change my payment method for a confirmed reservation?

Written by Iwan Bricker
Updated over a week ago

When will I get my refund?

Written by Iwan Bricker
Updated over a week ago

Do I have to pay a security deposit?

Written by Iwan Bricker
Updated over a week ago

Do I have to pay a deposit and then pay the rest at my arrival?

Written by Iwan Bricker
Updated over a week ago

Are there any additional charges or fees?

Written by Iwan Bricker
Updated over a week ago

Can I pay in any currency?

Written by Iwan Bricker
Updated over a week ago

How do I use a Plum credit note?

Written by Iwan Bricker
Updated over a week ago

What’s the total price?

Written by Iwan Bricker
Updated over a week ago

General Questions

Can I bring my pet with me?

Written by Iwan Bricker
Updated over a week ago

What should I do if I break something at the place I'm staying?

Written by Iwan Bricker
Updated over a week ago

What are the house rules?

Written by Iwan Bricker
Updated over a week ago

What should I do if I forget something at a place I stayed?

Written by Iwan Bricker
Updated over a week ago

Why haven't I received my confirmation email?

Written by Iwan Bricker
Updated over a week ago

Where is my booking code?

Written by Iwan Bricker
Updated over a week ago