Plum Guide Help Center
Go to Plum Guide
All Collections
Booking your stay
Booking your stay
Common Questions by guests pre and post booking a home
32 articles in this collection
Written by
Iwan Bricker
and
Tech Team
Who is Plum Guide
What is the Plum Guide?
What makes the Plum Guide Different
Written by
Iwan Bricker
Updated in the last hour
Can I see any recent reviews that guests left of the home?
Written by
Iwan Bricker
Updated in the last hour
What is the difference between Plum and my host?
Written by
Iwan Bricker
Updated over a week ago
Cancellation Questions
Guest Cancellation Questions
Common questions asked by guests in relation to cancellations
Written by
Tech Team
Updated over a week ago
Booking a Home
Does this home come with cleaning included?
Written by
Iwan Bricker
Updated over a week ago
How do I make amendments to my reservation?
Written by
Iwan Bricker
Updated over a week ago
Is this home available for the dates of my stay?
Written by
Iwan Bricker
Updated over a week ago
What happens if my reservation request is declined?
Written by
Iwan Bricker
Updated over a week ago
Does an infant count as a guest?
Written by
Iwan Bricker
Updated over a week ago
Contacting the Host
How do I contact my host?
Written by
Iwan Bricker
Updated over a week ago
Who should I contact if I have any questions during my stay?
Written by
Iwan Bricker
Updated over a week ago
What should I do if I can't get in contact with my host?
Written by
Iwan Bricker
Updated over a week ago
Check In
How do I get the address of my reserved home?
Written by
Iwan Bricker
Updated over a week ago
Can I have an early check-in?
Written by
Iwan Bricker
Updated over a week ago
How do I obtain my check-in details?
Written by
Iwan Bricker
Updated over a week ago
How do I coordinate check-in details with my host?
Written by
Iwan Bricker
Updated over a week ago
What should I do if something's missing or not as expected when I check in?
Written by
Iwan Bricker
Updated over a week ago
Payments, Refunds, Fees
When will I be charged for my reservation?
Written by
Iwan Bricker
Updated over a week ago
Can I change my payment method for a confirmed reservation?
Written by
Iwan Bricker
Updated over a week ago
When will I get my refund?
Written by
Iwan Bricker
Updated over a week ago
Do I have to pay a security deposit?
Written by
Iwan Bricker
Updated over a week ago
Do I have to pay a deposit and then pay the rest at my arrival?
Written by
Iwan Bricker
Updated over a week ago
Are there any additional charges or fees?
Written by
Iwan Bricker
Updated over a week ago
Can I pay in any currency?
Written by
Iwan Bricker
Updated over a week ago
How do I use a Plum credit note?
Written by
Iwan Bricker
Updated over a week ago
What’s the total price?
Written by
Iwan Bricker
Updated over a week ago
General Questions
Can I bring my pet with me?
Pets, Dog, Cat
Written by
Iwan Bricker
Updated yesterday
What should I do if I break something at the place I'm staying?
Written by
Iwan Bricker
Updated over a week ago
What are the house rules?
Written by
Iwan Bricker
Updated over a week ago
What should I do if I forget something at a place I stayed?
Written by
Iwan Bricker
Updated over a week ago
Why haven't I received my confirmation email?
Written by
Iwan Bricker
Updated over a week ago
Where is my booking code?
Written by
Iwan Bricker
Updated over a week ago