Booking your stay

Common Questions by guests pre and post booking a home

19 articles in this collection
Written by Iwan Bricker, Tech Team, and Jessica

What makes the Plum Guide different

What is Plum Guide?

Who we are & why we are different

Written by Jessica
Updated over a week ago

Plum Guide MatchMaking service

How our experts can help you find the perfect home

Written by Jessica
Updated over a week ago

Booking a Home

Guest Cancellation Questions

Common questions asked by guests in relation to cancellations

Written by Tech Team
Updated over a week ago

Check-in and check-out

Times, procedures, and early check-in/late check-out requests

Written by Jessica
Updated over a week ago

How do I contact my host?

Written by Iwan Bricker
Updated over a week ago

Guest reviews

Written by Jessica
Updated over a week ago

Booking & Payment terms

Upfront payments, deposits, payment methods, and any additional fees

Written by Jessica
Updated over a week ago

Availability, Pricing, Requests & Declines

Availability and pricing accuracy plus pending booking requests and host declines

Written by Jessica
Updated over a week ago

House Rules & Events

house rules and ability to host a party or event

Written by Jessica
Updated over a week ago

Can I bring my pet(s)?

Written by Jessica
Updated over a week ago

Does this home have high-speed Wifi?

Wifi, wi-fi, wi fi

Written by Tech Team
Updated over a week ago

Discounts & Long-term stays

discounts, monthly stays

Written by Jessica
Updated over a week ago

Is there an elevator or step-free access?

Written by Jessica
Updated over a week ago

Parking details

Written by Jessica
Updated over a week ago

Additional services

e.g. housekeeping, a chef, groceries, transfers, massage, luggage storage etc

Written by Jessica
Updated over a week ago

Amenities

e.g. pool, games room, towels/linens, crockery, crib/high-chair etc

Written by Jessica
Updated over a week ago

Ad-hoc requests

e.g. reducing minimum stay, additional guests, furniture etc

Written by Jessica
Updated over a week ago

What is the address?

address, zip code, postal code, location

Written by Jessica
Updated over a week ago

Travelling with infants or children

Infants or children

Written by Iwan Bricker
Updated over a week ago