Plum Guide

Tech Team

Alexia Mate

Nicole Zietkiewicz

Common Questions by guests pre and post booking a home

Booking your stay

e.g. housekeeping, a chef, groceries, transfers, massage, luggage storage etc

Add-on Services

Amenities, address, bed size, ensuites, stairs, elevator, hair dryer, kitchen items, towels, linens, crockery, baby equipment, outside space

Amenities, Location, & What is Provided

Accessibility in a Home

Availability and pricing accuracy plus pending booking requests and host declines

Availability & Pricing

Upfront payments, deposits, payment methods, cancellation policy, and any additional fees

Booking, payment, and cancellation terms

Contacting the Host

Times, procedures, and early check-in/late check-out requests

Check-in and check-out

early check-in, late check-out, reducing minimum stay, more flexible cancellation policy, discounts, viewings, additional guests, pets etc

Check-in/out & Ad-hoc Requests

Infants, children, cot, high-chair, highchair

Children and Infants

How to find parking information for homes on Plum Guide

Car Parking

Discounts & Long-term stays

Events and Parties

House Rules

Learn how to get your 1 month free trial!

ONDA Free Trial

About bringing pets into a Plum Guide property.

Pet-friendly Properties

Wifi

Booking a Home

About the Plum Guide

How our experts can help you find the perfect home

MatchMaking Service

William Jones

What makes the Plum Guide different

Find answers and get help from Intercom Support and Community Experts

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