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Booking your stay

Booking your stay

Common Questions by guests pre and post booking a home

Iwan Bricker avatar Tech Team avatar Jessica avatar
19 articles in this collection
Written by Iwan Bricker, Tech Team, and Jessica
What makes the Plum Guide different

What is Plum Guide?

Who we are & why we are different
Jessica avatar
Written by Jessica
Updated this week

Plum Guide MatchMaking service

How our experts can help you find the perfect home
Jessica avatar
Written by Jessica
Updated this week
Booking a Home

Guest Cancellation Questions

Common questions asked by guests in relation to cancellations
Tech Team avatar
Written by Tech Team
Updated this week

Check-in and check-out

Times, procedures, and early check-in/late check-out requests
Jessica avatar
Written by Jessica
Updated this week

How do I contact my host?

Iwan Bricker avatar
Written by Iwan Bricker
Updated this week

Guest reviews

reviews
Jessica avatar
Written by Jessica
Updated this week

Booking & Payment terms

Upfront payments, deposits, payment methods, and any additional fees
Jessica avatar
Written by Jessica
Updated this week

Availability, Pricing, Requests & Declines

Availability and pricing accuracy plus pending booking requests and host declines
Jessica avatar
Written by Jessica
Updated this week

House Rules & Events

house rules and ability to host a party or event
Jessica avatar
Written by Jessica
Updated this week

Can I bring my pet(s)?

Pets
Jessica avatar
Written by Jessica
Updated this week

Does this home have high-speed Wifi?

Wifi, wi-fi, wi fi
Tech Team avatar
Written by Tech Team
Updated this week

Discounts & Long-term stays

discounts, monthly stays
Jessica avatar
Written by Jessica
Updated this week

Is there an elevator or step-free access?

Access
Jessica avatar
Written by Jessica
Updated this week

Parking details

parking
Jessica avatar
Written by Jessica
Updated this week

Additional services

e.g. housekeeping, a chef, groceries, transfers, massage, luggage storage etc
Jessica avatar
Written by Jessica
Updated this week

Amenities

e.g. pool, games room, towels/linens, crockery, crib/high-chair etc
Jessica avatar
Written by Jessica
Updated this week

Ad-hoc requests

e.g. reducing minimum stay, additional guests, furniture etc
Jessica avatar
Written by Jessica
Updated this week

What is the address?

address, zip code, postal code, location
Jessica avatar
Written by Jessica
Updated this week

Travelling with infants or children

Infants or children
Iwan Bricker avatar
Written by Iwan Bricker
Updated this week