Booking your stay

Common Questions by guests pre and post booking a home

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16 articles in this collection
Written by Tech Team and Jessica
Booking a Home

Guest Cancellation Questions

Common questions asked by guests in relation to cancellations
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Written by Tech Team
Updated over a week ago

How do I contact the host?

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Written by Jessica
Updated over a week ago

Guest reviews

reviews
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Written by Jessica
Updated over a week ago

Booking, payment, and cancellation terms

Upfront payments, deposits, payment methods, cancellation policy, and any additional fees
Jessica avatar
Written by Jessica
Updated over a week ago

Availability & Pricing

Availability and pricing accuracy plus pending booking requests and host declines
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Written by Jessica
Updated over a week ago

House Rules & Events

house rules and ability to host a party or event
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Written by Jessica
Updated over a week ago

Can I bring my pet(s)?

Pets
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Written by Jessica
Updated over a week ago

Does this home have high-speed Wifi?

Wifi, wi-fi, wi fi
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Written by Tech Team
Updated over a week ago

Discounts & Long-term stays

discounts, monthly stays
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Written by Jessica
Updated over a week ago

Parking details

How to find parking information for homes on Plum Guide
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Written by Jessica
Updated over a week ago

Additional services

e.g. housekeeping, a chef, groceries, transfers, massage, luggage storage etc
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Written by Jessica
Updated over a week ago

Amenities, Location, & What is Provided

Amenities, address, bed size, ensuites, stairs, elevator, hair dryer, kitchen items, towels, linens, crockery, baby equipment, outside space
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Written by Jessica
Updated over a week ago

Check-in/out & Ad-hoc Requests

early check-in, late check-out, reducing minimum stay, more flexible cancellation policy, discounts, viewings, additional guests, pets etc
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Written by Jessica
Updated over a week ago

Travelling with infants or children

Infants, children, cot, high-chair, highchair
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Written by Jessica
Updated over a week ago