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Booking your stay
Booking your stay
Common Questions by guests pre and post booking a home
36 articles in this collection
Written by
Iwan Bricker
What should I do if I break something at the place I'm staying?
Written by
Iwan Bricker
Updated over a week ago
Why haven't I received my confirmation email?
Written by
Iwan Bricker
Updated over a week ago
How do I get the address of my reserved home?
Written by
Iwan Bricker
Updated over a week ago
How do I cancel my reservation?
Written by
Iwan Bricker
Updated over a week ago
What is the difference between Plum and my host?
Written by
Iwan Bricker
Updated over a week ago
Why do you need to verify my ID?
Written by
Iwan Bricker
Updated over a week ago
How do I coordinate check-in details with my host?
Written by
Iwan Bricker
Updated over a week ago
What is the cancellation policy?
Written by
Iwan Bricker
Updated over a week ago
Who should I contact if I have any questions during my stay?
Written by
Iwan Bricker
Updated over a week ago
How do I contact my host?
Written by
Iwan Bricker
Updated over a week ago
What is the Plum Guide?
Written by
Iwan Bricker
Updated over a week ago
Where is my booking code?
Written by
Iwan Bricker
Updated over a week ago
What happens if my reservation request is declined?
Written by
Iwan Bricker
Updated over a week ago
When will I get my refund?
Written by
Iwan Bricker
Updated over a week ago
Does this home come with cleaning included?
Written by
Iwan Bricker
Updated over a week ago
What happens if my host cancels my reservation?
Written by
Iwan Bricker
Updated over a week ago
When will I be charged for my reservation? Last updated July 2, 2019
Written by
Iwan Bricker
Updated over a week ago
Does an infant count as a guest?
Written by
Iwan Bricker
Updated over a week ago
What are the house rules?
Written by
Iwan Bricker
Updated over a week ago
What’s the total price?
Written by
Iwan Bricker
Updated over a week ago
Does an infant count as a guest?
Written by
Iwan Bricker
Updated over a week ago
Is this home available for the dates of my stay?
Written by
Iwan Bricker
Updated over a week ago
What should I do if something's missing or not as expected when I check in?
Written by
Iwan Bricker
Updated over a week ago
Do I have to pay a security deposit?
Written by
Iwan Bricker
Updated over a week ago
How do I use a Plum credit note?
Written by
Iwan Bricker
Updated over a week ago
What should I do if I forget something at a place I stayed?
Written by
Iwan Bricker
Updated over a week ago
Do I have to pay a deposit and then pay the rest at my arrival?
Written by
Iwan Bricker
Updated over a week ago
How do I obtain my check-in details?
Written by
Iwan Bricker
Updated over a week ago
What should I do if I can't get in contact with my host?
Written by
Iwan Bricker
Updated over a week ago
Can I see any recent reviews that guests left of the home?
Written by
Iwan Bricker
Updated over a week ago
How do I make amendments to my reservation?
Written by
Iwan Bricker
Updated over a week ago
Can I pay in any currency?
Written by
Iwan Bricker
Updated over a week ago
Can I have an early check-in?
Written by
Iwan Bricker
Updated over a week ago
Can I change my payment method for a confirmed reservation?
Written by
Iwan Bricker
Updated over a week ago
Can I bring my pet with me?
Written by
Iwan Bricker
Updated over a week ago
Are there any additional charges or fees?
Written by
Iwan Bricker
Updated over a week ago