Booking your stay

Common Questions by guests pre and post booking a home

16 articles in this collection
Written by Tech Team and Jessica

What makes the Plum Guide different

What is Plum Guide?

Who we are & why we are different

Written by Jessica
Updated over a week ago

Plum Guide MatchMaking service

How our experts can help you find the perfect home

Written by Jessica
Updated over a week ago

Booking a Home

Guest Cancellation Questions

Common questions asked by guests in relation to cancellations

Written by Tech Team
Updated over a week ago

How do I contact the host?

Written by Jessica
Updated over a week ago

Guest reviews

Written by Jessica
Updated over a week ago

Booking, payment, and cancellation terms

Upfront payments, deposits, payment methods, cancellation policy, and any additional fees

Written by Jessica
Updated over a week ago

Availability & Pricing

Availability and pricing accuracy plus pending booking requests and host declines

Written by Jessica
Updated over a week ago

House Rules & Events

house rules and ability to host a party or event

Written by Jessica
Updated over a week ago

Can I bring my pet(s)?

Written by Jessica
Updated over a week ago

Does this home have high-speed Wifi?

Wifi, wi-fi, wi fi

Written by Tech Team
Updated over a week ago

Discounts & Long-term stays

discounts, monthly stays

Written by Jessica
Updated over a week ago

Parking details

How to find parking information for homes on Plum Guide

Written by Jessica
Updated over a week ago

Additional services

e.g. housekeeping, a chef, groceries, transfers, massage, luggage storage etc

Written by Jessica
Updated over a week ago

Amenities, Location, & What is Provided

Amenities, address, bed size, ensuites, stairs, elevator, hair dryer, kitchen items, towels, linens, crockery, baby equipment, outside space

Written by Jessica
Updated over a week ago

Check-in/out & Ad-hoc Requests

early check-in, late check-out, reducing minimum stay, more flexible cancellation policy, discounts, viewings, additional guests, pets etc

Written by Jessica
Updated over a week ago

Travelling with infants or children

Infants, children, cot, high-chair, highchair

Written by Jessica
Updated over a week ago