Booking your stay
Common Questions by guests pre and post booking a home
18 articles in this collection
Written by Tech Team, Jessica, and Charlotte
Written by Tech Team, Jessica, and Charlotte
Booking a Home
Add-on Services
e.g. housekeeping, a chef, groceries, transfers, massage, luggage storage etc
Written by Jessica
Updated yesterday
Updated yesterday
Amenities, Location, & What is Provided
Amenities, address, bed size, ensuites, stairs, elevator, hair dryer, kitchen items, towels, linens, crockery, baby equipment, outside space
Written by Jessica
Updated over a week ago
Updated over a week ago
Accessibility in a Home
Access
Written by Jessica
Updated yesterday
Updated yesterday
Availability & Pricing
Availability and pricing accuracy plus pending booking requests and host declines
Written by Jessica
Updated over a week ago
Updated over a week ago
Booking, payment, and cancellation terms
Upfront payments, deposits, payment methods, cancellation policy, and any additional fees
Written by Jessica
Updated over a week ago
Updated over a week ago
Contacting the Host
Written by Jessica
Updated yesterday
Updated yesterday
Check-in/out & Ad-hoc Requests
early check-in, late check-out, reducing minimum stay, more flexible cancellation policy, discounts, viewings, additional guests, pets etc
Written by Jessica
Updated over a week ago
Updated over a week ago
Children and Infants
Infants, children, cot, high-chair, highchair
Written by Jessica
Updated yesterday
Updated yesterday
Car Parking
How to find parking information for homes on Plum Guide
Written by Jessica
Updated yesterday
Updated yesterday
Discounts & Long-term stays
discounts, monthly stays
Written by Jessica
Updated over a week ago
Updated over a week ago
Events and Parties
Hosting an event in a Plum home
Written by Charlotte
Updated yesterday
Updated yesterday
Guest Cancellation Questions
Common questions asked by guests in relation to cancellations
Written by Tech Team
Updated over a week ago
Updated over a week ago
Guest reviews
reviews
Written by Jessica
Updated over a week ago
Updated over a week ago
House Rules
About Plum Guide house rules
Written by Jessica
Updated yesterday
Updated yesterday
Pet-friendly Properties
About bringing pets into a Plum Guide property.
Written by Jessica
Updated yesterday
Updated yesterday
Wifi
Wifi, wi-fi, wi fi
Written by Tech Team
Updated yesterday
Updated yesterday