Plum Guide offers a range of cancellation policies, giving you flexibility to choose how refunds are handled if a guest cancels. Each policy defines the refund amount based on how far in advance the cancellation is made.

You can review all available cancellation policies in detail in this article.

You can update your home’s cancellation policy anytime in your Host Dashboard. For step-by-step guidance, see this article.

Important: Changes only apply to new bookings and booking requests. Existing bookings will always follow the policy that was active at the time of confirmation.

The choice is yours, but our data shows that flexibility increases bookings. On average, homes with a Relaxed cancellation policy receive 50% more bookings compared to homes with Firm or SuperFirm policies.

Custom policies aren’t available. Instead, we offer a range of standard options designed to suit a range of hosting styles and preferences.

Each policy clearly outlines cancellation timeframes and refund amounts. These apply to guest cancellations and are legally binding.

We work hard to provide guests with a reliable experience, so host cancellations are strongly discouraged. If you do cancel a confirmed booking:

These terms are outlined in your Host / Plum Guide Agreement.

To cancel a booking, please contact our Customer Care team:

⚠️ Please note: Host cancellations typically incur a 20% fee, as outlined above.