Overview
If you pay for your client’s full booking (gross amount)—either as a single upfront payment or in instalments—you must submit an invoice after the stay to claim your commission.
This option also allows you to add a markup rate to increase your earnings.
How invoicing works
Download your invoice
Log in to your Plum Guide partner account.
Go to your Commission page.
Find the right booking with the status "Invoice due".
Click the download icon, in the Invoice column.
Claim your commission
If you invoice Plum Guide directly:
Download your invoice from the Commission page
Use that invoice and simply fill in your bank details and additional information as required on the invoice
ORCreate your own invoice, making sure you’ve included all the required information (see “What information is required to be on my invoice?” in the FAQs below on what to include).
Email your invoice to info@plumguide.com.
If your affiliation invoices Plum Guide for you:Download your invoice from the Commission page
Share it with your affiliation as per their preferred processed.
Important notes
After your client's trip is completed, your commission becomes invoiceable.
The status column on your Commission page will show whether it's time to invoice each booking.
Submit invoices by the 5th of each month to be included in that month’s payment cycle. Invoices sent later will be processed the following month.
Status updates are not instant. After you send your invoice, the status will remain “Invoice due” until payment is made.
If you’re on Net payment, no invoicing is needed (your commission is deducted automatically at the time of payment).
Invoicing FAQs
What happens if I miss the 5th of the month?
Don’t worry, you won’t lose your commission. If your invoice arrives after the 5th, it will simply be included in the next month’s payment cycle.
I added a markup rate, where can I see the breakdown of my commission?
If you added a markup rate, you'll see the breakdown of your commission inside the invoice for that booking. On your Commission page, click the download icon for your selected booking.
Can I send one invoice for multiple bookings?
No — one invoice per booking is required. You can, however, send multiple invoices together in a single email.
Will I get a confirmation when Plum Guide receives my invoice?
Yes — we’ll email you once your invoice has been reviewed and confirmed to contain all the required information. Please note that your Commissions page will continue to show “Invoice due” until the commission is paid.
Why can’t I send my invoice before my client’s trip is complete?
Things can change before or during your client’s stay—like date adjustments or cancellations—that may affect your commission. To make sure everything’s accurate, please only submit your invoice after the stay ends.
Is there a deadline for sending invoices?
Yes — invoices must be submitted within 12 months of the guest’s checkout. We cannot process invoices sent after this period.
What information is required to be on my invoice?
Incomplete invoices may delay your payment. If something is missing, we’ll contact you to correct it. To avoid delays, always ensure your invoice includes:
Invoice date and number
Plum Guide name and address: 8th Floor, Becket House, 36 Old Jewry, London, EC2R 8DD
Booking code
Name and location of the home booked
Total booking value (as seen on the booking confirmation email or trip page)
Commission amount (in the currency of your bank account)
Your name and your company name
Your bank details
Need help?
Have questions about invoicing or need assistance with a booking? We’re here to help. Please reach out at partners@plumguide.com
Alternative: If you'd rather do away with the admin load of invoicing, we also offer a NET Payment option.