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Partnerships: The Booking Process
Partnerships: The Booking Process

How the booking process works for a Partner

Tech Team avatar
Written by Tech Team
Updated over a week ago

Get our Plum Experts to help you find the perfect stay

Our dedicated matchmaking team is equipped to assist you with leads exceeding £5,000 in value, specifically in our key destinations.

To get in touch with them you can:

Please include as much detail as possible to help our team hand-pick the very best homes to meet all your requirements:

  • Dates (and if flexible)

  • Location (and if flexible)

  • Number of guests

  • Number of bedrooms

  • Budget (and if flexible)

  • Any special requests, style preferences, or requirements

One of our Plum Experts will send you a selection of cherry-picked homes that match your needs.

To book

1) You will need to be logged into your Plum Guide Partner account

2) Once you are logged in, you can book the home directly via the website

3) If the home is a REQUEST to book home, the host will reply within 72 hours to confirm the booking, if the home is an INSTANT book home, your booking will be confirmed on the spot

4) There is a section on the booking page that says "Message to your host" - this is where you must tell the host that you are booking on behalf of your client and where you should provide their full names and contact details.

In the instance your client would prefer to book themselves under their own account, this can still be attributed to your partner account. During the booking process, they will need to add your partner code when prompted on the checkout page.

To do this they need to click "I have a code" and then under the section select I have a partner code.

We can also accept payment by bank transfer - please reach out to a member of our Matchmaking team for assistance with this.

*Please note, the above booking process is to book at GROSS rates. For booking at NET rates please see here.

Reserving a Home while the payment is finalised

Placing a home on hold while booking details and payment is finalised can be agreed by a host at their discretion. Plum will always make this request with the host on our partners' behalf to try and aid and assist the booking process.

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