Check-in/out & Ad-hoc Requests

early check-in, late check-out, reducing minimum stay, more flexible cancellation policy, discounts, viewings, additional guests, pets etc

Marina avatar
Written by Marina
Updated over a week ago

Since it is the host that manages the home, any ad-hoc requests will need their approval, so please contact your host to discuss.

What are the check-in/check-out times?

These are set by the host so vary from home-to-home. You will find the relevant information on the listing page in the 'key details' section e.g:

Can I have an early check-in or late check-out?

Our hosts will always try to be flexible when it comes to early check-in/late check-out but it will depend on availability. For example, if someone is checking out that morning they will need time to clean in line with our COVID cleaning guidelines and complete the changeover, so it likely won’t be possible. Since availability can change, our hosts usually can't confirm this until a day or two before arrival. If you want to guarantee it, you will need to book the night before/after in addition.

If you are happy to take the chance I would recommend writing on your booking form what your preferred check-in and check-out times are so the host has that information with your booking and can advise on likelihood and any applicable charges. You can of course contact the host at any time to discuss options.

Can I view the home before booking?

Because our homes have already been through a strict vetting process, most hosts will only allow bookings for stays of over a month. The home will also need to not have guests staying at the time of the viewing. Ultimately though, it is up to the host, so please contact them directly to discuss.

Can the minimum night stay be reduced?

Hosts are not usually willing to shorten the minimum night stay requirement that they have selected for their home. Often it is a legal requirement as certain cities have rental regulations that mean some homes can only be rented for a 30-night minimum. This is especially true in Paris, New York and Los Angeles. In other cases, it is just the host's preference.

If your stay is filling a gap between two other bookings and/or you are travelling during a time where there is very low demand the host may consider it so you should contact them directly to discuss.

NB you can see the minimum night stay for each home is please go to the listing page and enter a check-in date on the calendar:

Will the host offer a more flexible cancellation policy?

For most hosts, the cancellation policy is usually non-negotiable. We do offer a COVID policy that will override the policy set by the host in the event you can't travel due to restrictions.

Can we bring an additional guest(s)?

Generally speaking, the maximum occupancy listed will be the maximum number of guests allowed in the home at any one time. In some cases, a host may allow an additional guest or two, particularly if they are children or not staying for the full duration of the trip. It is highly unlikely they would allow more than 2 additional guests.

If you would like to enquire about bringing an additional guest please contact your host to discuss highlighting if you would need them to add something like a futon or an air bed.

Can beds be split or made up as a double?

Some hosts have zip link beds which means they can be set up as either twins or a double. If that is the case you will find it in the 'home truths' section on the listing e.g:

It is unlikely that a host will be able to replace any beds entirely, especially for a short stay.

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