Plum Guide

How to accept a booking request

Why responding on time matters for your ranking and conversion

What happens if I don’t respond to a booking request in time?

ID Verification & Anti-Fraud Protection

Will the guests see my details?

How to chat with guests ahead of check-in and send a welcome pack or house manual

I want to share information with a guest ahead of their check-in

The Plum Guide and Chase Travel Partnership

Product Team

William Jones

Ashlee Gladman

From accepting a booking to cancelling a guest stay

Bookings & Guests

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