Hosts
Questions commonly asked by Hosts
HyperWallet identity verification process FAQs
Guest Feedback on Your Home
Calendars
How can I add the Plum Guide stamp to my photos?
Pricing, Discounts and Additional Fees
Payouts
Listing Preferences
How To Access The Host Dashboard
Other listing preferences
How to accept a booking request
Invoices
Viewing and editing my Plum Guide listing
Account Settings and Email Preferences
Host profile picture and Host name
Calendar sync – How to export your Plum Guide calendar link to other platforms
Calendar sync – How to import calendars from other platforms
Can I set a minimum interval between bookings?
How can I set different minimum night requirements for different periods?
Why are there some dates that I can't unblock?
Can I change my prices for specific days?
Do I have to include weekend or long-term pricing?
How can I sync nightly rates with my other platforms?
Will the price I put in be the price the guest sees?
Do I have to include a security deposit?
How much should I charge?
How do I set my dynamic pricing?
Can I implement more than one extra rule about minimum pricing?
Discounts
What makes a Plum Home?
I want to share information with a guest ahead of their check-in
Should I be exclusive to the Plum Guide?
What are Plum Guide’s cleaning guidelines for hosts?
Instant Book - what are the benefits
Responding to a booking request within twenty-four hours?
Do you offer insurance for the host?
Partner Distribution Network
Updating Pet Preferences
How am I able to screen potential guests?
Should I provide a welcome gift?
Do I need to display a licence or registration number, and how do I obtain one?
Why do you need my date of birth?
Why do you need to know if I live in the house?
Why do you need two contact numbers?
Will the guests see my details?
What do you mean by emergency?
I have a Queen bed, why does it say King?
What sort of children's equipment should I provide?
The house has a spa, but it's free. I don't want guests to think I'll charge them extra for it.