Hosts

Questions commonly asked by Hosts

Tech Team avatar Ashlee Gladman avatar Tracey Kraemer avatar +1
51 articles in this collection
Written by Tech Team, Ashlee Gladman, Tracey Kraemer and 1 other
Using my Dashboard

Calendars

How to access and manage your calendar on Plum Guide
Tech Team avatar
Written by Tech Team
Updated over a week ago

Pricing, Discounts and Additional Fees

Editing: Pricing, Discounts, Cleaning Fee, Guest Fees, Deposit, Add Ons
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Written by Tech Team
Updated over a week ago

Payouts

How to add/edit your Bank Account Details and points to note
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Written by Tech Team
Updated over a week ago

How To Access The Host Dashboard

Step by step guide on how to access the host dashboard
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Written by Jess Michelson
Updated over a week ago

Listing Preferences

Minimum Nights, Check-in and Check-out times, Changing your Cancellation Policy
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Written by Tech Team
Updated over a week ago

Other listing preferences

Instant Book, House Rules, House Manual, Child Preference, Regulation Settings
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Written by Tech Team
Updated over a week ago

How to accept a booking request

Host to accept a booking request
Tracey Kraemer avatar
Written by Tracey Kraemer
Updated over a week ago

Invoices

How to request and download invoices
Ashlee Gladman avatar
Written by Ashlee Gladman
Updated over a week ago

Viewing and editing my Plum Guide listing

How to view and edit your Plum Guide listing
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Written by Tech Team
Updated over a week ago

Account Settings and Email Preferences

Changing your Password, Email Preferences, Changing your account email
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Written by Tech Team
Updated over a week ago

Host profile picture and Host name

Host profile picture and Host Name
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Written by Tech Team
Updated over a week ago

Plum Award

What is the Plum Award, how to download it and add to your email signature
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Written by Tech Team
Updated over a week ago
General

I want to share information with a guest ahead of their check-in

How to chat with guests ahead of check-in
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Written by Tracey Kraemer
Updated over a week ago

Should I be exclusive to the Plum Guide?

Exclusive
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Written by Tech Team
Updated over a week ago

What are Plum Guide’s cleaning guidelines for hosts?

Cleaning guidelines for hosts
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Written by Tech Team
Updated over a week ago

Instant Book - what are the benefits

Instant Book Benefits
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Written by Tech Team
Updated over a week ago

Responding to a booking request within twenty-four hours?

Responding to a booking request
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Written by Tech Team
Updated over a week ago

Do you offer insurance for the host?

Hosts Insurance
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Written by Tech Team
Updated over a week ago

Partner Distribution Network

More information about Plum listings on selected partners' websites
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Written by Tracey Kraemer
Updated over a week ago

Updating Pet Preferences

Updating Pet Preferences
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Written by Tech Team
Updated over a week ago

How am I able to screen potential guests?

Screening Guests, ID verification
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Written by Tech Team
Updated over a week ago

Should I provide a welcome gift?

Welcome Gift
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Written by Tech Team
Updated over a week ago

Do I need to display a licence or registration number, and how do I obtain one?

Registration number and Licence Number
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Written by Tech Team
Updated over a week ago

Why do you need my date of birth?

Date of Birth
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Written by Tech Team
Updated over a week ago

Why do you need to know if I live in the house?

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Written by Tech Team
Updated over a week ago

Why do you need two contact numbers?

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Written by Tech Team
Updated over a week ago

Will the guests see my details?

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Written by Tech Team
Updated over a week ago

What do you mean by emergency?

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Written by Tech Team
Updated over a week ago

I have a Queen bed, why does it say King?

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Written by Tech Team
Updated over a week ago

What sort of children's equipment should I provide?

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Written by Tech Team
Updated over a week ago

The house has a spa, but it's free. I don't want guests to think I'll charge them extra for it.

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Written by Tech Team
Updated over a week ago