Plum Guide

What is HypeWallet identity verification and what documents you'll need to complete the process

HyperWallet identity verification process FAQs

Tech Team

Tracey Kraemer

Jess Michelson

Hosts

Promote your homes with our stamp of approval

How can I add the Plum Guide stamp to my photos?

How to access and manage your calendar on Plum Guide

Calendars

Editing: Pricing, Discounts, Cleaning Fee, Guest Fees, Deposit, Add Ons

Pricing, Discounts and Additional Fees

How to add/edit your Bank Account Details and points to note

Payouts

Step by step guide on how to access the host dashboard

How To Access The Host Dashboard

Minimum Nights, Check-in and Check-out times, Changing your Cancellation Policy

Listing Preferences

Instant Book, House Rules, House Manual, Child Preference, Regulation Settings

Other listing preferences

How to accept a booking request

Invoices

How to view and edit your Plum Guide listing

Viewing and editing my Plum Guide listing

Changing your Password, Email Preferences, Changing your account email

Account Settings and Email Preferences

Host profile picture and Host name

What is the Plum Award, how to download it and add to your email signature

Plum Award

Using my Dashboard

Export your Plum Guide calendar link onto other platforms to sync availability

Calendar sync – How to export your Plum Guide calendar link to other platforms

Import the calendars from other platforms into Plum Guide to sync availability

Calendar sync – How to import calendars from other platforms

Can I set a minimum interval between bookings?

How can I set different minimum night requirements for different periods?

Why are there some dates that I can't unblock?

Frequently asked questions by host in relation to cancellations and cancellation policies

Host Cancellation Questions

Cancellation Policies

Can I change my prices for specific days?

Do I have to include weekend or long-term pricing?

Hosts - Price Matching, Pricesync, Price sync

How can I match my prices with other platforms

Will the price I put in be the price the guest sees?

Do I have to include a security deposit?

How much should I charge?

How do I set my dynamic pricing?

Can I implement more than one extra rule about minimum pricing?

Pricing

We're changing how we process your payout

HyperWallet payout platform FAQs

Why does my payout not match my earnings dashboard?

When are hosts paid?

Hyperwallet terms & conditions

Payment currency, bank account, VAT, charges, IBAN

Other Payment FAQs

Payments

Plum Guide Fees

How to chat with guests ahead of check-in

I want to share information with a guest ahead of their check-in

Should I be exclusive to the Plum Guide?

What are Plum Guide’s cleaning guidelines for hosts?

Instant Book - what are the benefits

Responding to a booking request within twenty-four hours?

Do you offer insurance for the host?

More information about Plum listings on selected partners' websites