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Questions commonly asked by Hosts
+1
52 articles in this collection
Written by
Tech Team,
Ashlee Gladman,
Tracey Kraemer
and 1 other
HyperWallet identity verification process FAQs
What is HypeWallet identity verification and what documents you'll need to complete the process
Written by
Tech Team
Updated over a week ago
Using my Dashboard
Calendars
How to access and manage your calendar on Plum Guide
Written by
Tech Team
Updated over a week ago
Pricing, Discounts and Additional Fees
Editing: Pricing, Discounts, Cleaning Fee, Guest Fees, Deposit, Add Ons
Written by
Tech Team
Updated over a week ago
Payouts
How to add/edit your Bank Account Details and points to note
Written by
Tech Team
Updated over a week ago
How To Access The Host Dashboard
Step by step guide on how to access the host dashboard
Written by
Jess Michelson
Updated over a week ago
Listing Preferences
Minimum Nights, Check-in and Check-out times, Changing your Cancellation Policy
Written by
Tech Team
Updated over a week ago
Other listing preferences
Instant Book, House Rules, House Manual, Child Preference, Regulation Settings
Written by
Tech Team
Updated over a week ago
How to accept a booking request
Host to accept a booking request
Written by
Tracey Kraemer
Updated over a week ago
Invoices
How to request and download invoices
Written by
Ashlee Gladman
Updated over a week ago
Viewing and editing my Plum Guide listing
How to view and edit your Plum Guide listing
Written by
Tech Team
Updated over a week ago
Account Settings and Email Preferences
Changing your Password, Email Preferences, Changing your account email
Written by
Tech Team
Updated over a week ago
Host profile picture and Host name
Host profile picture and Host Name
Written by
Tech Team
Updated over a week ago
Plum Award
What is the Plum Award, how to download it and add to your email signature
Written by
Tech Team
Updated over a week ago
Calendars
Calendar sync – How to export your Plum Guide calendar link to other platforms
Export your Plum Guide calendar link onto other platforms to sync availability
Written by
Tracey Kraemer
Updated over a week ago
Calendar sync – How to import calendars from other platforms
Import the calendars from other platforms into Plum Guide to sync availability
Written by
Tracey Kraemer
Updated over a week ago
Can I set a minimum interval between bookings?
Hosts Gap on bookings
Written by
Tech Team
Updated over a week ago
How can I set different minimum night requirements for different periods?
Host - Minimum nights
Written by
Tech Team
Updated over a week ago
Why are there some dates that I can't unblock?
Host Calendars - Unblock Dates
Written by
Tech Team
Updated over a week ago
Cancellation Policies
Host Cancellation Questions
Frequently asked questions by host in relation to cancellations and cancellation policies
Written by
Tech Team
Updated over a week ago
Pricing
Can I change my prices for specific days?
Custom Nightly Prices
Written by
Tech Team
Updated over a week ago
Do I have to include weekend or long-term pricing?
Hosts Weekend or Long Term Pricing
Written by
Tech Team
Updated over a week ago
How can I match my prices with other platforms
Hosts - Price Matching, Pricesync, Price sync
Written by
Tech Team
Updated over a week ago
Will the price I put in be the price the guest sees?
Host Pricing
Written by
Tech Team
Updated over a week ago
Do I have to include a security deposit?
Hosts Security Deposit
Written by
Tech Team
Updated over a week ago
How much should I charge?
Host Base Rate
Written by
Tech Team
Updated over a week ago
How do I set my dynamic pricing?
Dynamic Pricing
Written by
Tech Team
Updated over a week ago
Can I implement more than one extra rule about minimum pricing?
Written by
Tech Team
Updated over a week ago
Payments
HyperWallet payout platform FAQs
We're changing how we process your payout
Written by
Tracey Kraemer
Updated over a week ago
Why does my payout not match my earnings dashboard?
Reconciling your payment to the booking
Written by
Tracey Kraemer
Updated over a week ago
When are hosts paid?
When are Hosts Paid
Written by
Tech Team
Updated over a week ago
Hyperwallet terms & conditions
Written by
Tracey Kraemer
Updated over a week ago
Other Payment FAQs
Payment currency, bank account, VAT, charges, IBAN
Written by
Tech Team
Updated over a week ago
Plum Guide Fees
Plum Guide Fees
FAQs on Plum Guide Fees
Written by
Tech Team
Updated over a week ago
General
I want to share information with a guest ahead of their check-in
How to chat with guests ahead of check-in
Written by
Tracey Kraemer
Updated over a week ago
Should I be exclusive to the Plum Guide?
Exclusive
Written by
Tech Team
Updated over a week ago
What are Plum Guide’s cleaning guidelines for hosts?
Cleaning guidelines for hosts
Written by
Tech Team
Updated over a week ago
Instant Book - what are the benefits
Instant Book Benefits
Written by
Tech Team
Updated over a week ago
Responding to a booking request within twenty-four hours?
Responding to a booking request
Written by
Tech Team
Updated over a week ago
Do you offer insurance for the host?
Hosts Insurance
Written by
Tech Team
Updated over a week ago
Partner Distribution Network
More information about Plum listings on selected partners' websites
Written by
Tracey Kraemer
Updated over a week ago
Updating Pet Preferences
Updating Pet Preferences
Written by
Tech Team
Updated over a week ago
How am I able to screen potential guests?
Screening Guests, ID verification
Written by
Tech Team
Updated over a week ago
Should I provide a welcome gift?
Welcome Gift
Written by
Tech Team
Updated over a week ago
Do I need to display a licence or registration number, and how do I obtain one?
Registration number and Licence Number
Written by
Tech Team
Updated over a week ago
Why do you need my date of birth?
Date of Birth
Written by
Tech Team
Updated over a week ago
Why do you need to know if I live in the house?
Written by
Tech Team
Updated over a week ago
Why do you need two contact numbers?
Written by
Tech Team
Updated over a week ago
Will the guests see my details?
Written by
Tech Team
Updated over a week ago
What do you mean by emergency?
Written by
Tech Team
Updated over a week ago
I have a Queen bed, why does it say King?
Written by
Tech Team
Updated over a week ago
What sort of children's equipment should I provide?
Written by
Tech Team
Updated over a week ago
The house has a spa, but it's free. I don't want guests to think I'll charge them extra for it.
Written by
Tech Team
Updated over a week ago