Hosts

Questions commonly asked by Hosts

50 articles in this collection
Written by Tech Team, Plum Guide, and Ashlee Gladman

Using my Dashboard

Calendars

How to access and manage your calendar on Plum Guide

Written by Tech Team
Updated over a week ago

Pricing, Discounts and Additional Fees

Editing: Pricing, Discounts, Cleaning Fee, Guest Fees, Deposit, Add Ons

Written by Tech Team
Updated over a week ago

Payouts

How to add/edit your Bank Account Details and points to note

Written by Tech Team
Updated over a week ago

Listing Preferences

Minimum Nights, Check-in and Check-out times, Changing your Cancellation Policy

Written by Tech Team
Updated over a week ago

Other listing preferences

Instant Book, House Rules, House Manual, Child Preference, Regulation Settings

Written by Tech Team
Updated over a week ago

How to accept a booking request

Host to accept a booking request

Written by Plum Guide
Updated over a week ago

Invoices

How to request and download invoices

Written by Ashlee Gladman
Updated over a week ago

Viewing and editing my Plum Guide listing

How to view and edit your Plum Guide listing

Written by Tech Team
Updated over a week ago

Account Settings and Email Preferences

Changing your Password, Email Preferences, Changing your account email

Written by Tech Team
Updated over a week ago

Host profile picture and Host name

Host profile picture and Host Name

Written by Tech Team
Updated over a week ago

Plum Award

What is the Plum Award, how to download it and add to your email signature

Written by Tech Team
Updated over a week ago

Calendars

Calendar sync – How to export your Plum Guide calendar link to other platforms

Export your Plum Guide calendar link onto other platforms to sync availability

Written by Plum Guide
Updated over a week ago

Calendar sync – How to import calendars from other platforms

Import the calendars from other platforms into Plum Guide to sync availability

Written by Plum Guide
Updated over a week ago

Can I set a minimum interval between bookings?

Hosts Gap on bookings

Written by Tech Team
Updated over a week ago

How can I set different minimum night requirements for different periods?

Host - Minimum nights

Written by Tech Team
Updated over a week ago

Why are there some dates that I can't unblock?

Host Calendars - Unblock Dates

Written by Tech Team
Updated over a week ago

Cancellation Policies

Host Cancellation Questions

Frequently asked questions by host in relation to cancellations and cancellation policies

Written by Tech Team
Updated over a week ago

Pricing

Can I change my prices for specific days?

Custom Nightly Prices

Written by Tech Team
Updated over a week ago

Do I have to include weekend or long-term pricing?

Hosts Weekend or Long Term Pricing

Written by Tech Team
Updated over a week ago

How can I match my prices with other platforms

Hosts - Price Matching, Pricesync, Price sync

Written by Tech Team
Updated over a week ago

Will the price I put in be the price the guest sees?

Written by Tech Team
Updated over a week ago

Do I have to include a security deposit?

Hosts Security Deposit

Written by Tech Team
Updated over a week ago

How much should I charge?

Written by Tech Team
Updated over a week ago

How do I set my dynamic pricing?

Dynamic Pricing

Written by Tech Team
Updated over a week ago

Can I implement more than one extra rule about minimum pricing?

Written by Tech Team
Updated over a week ago

Payments

HyperWallet payout platform

We're changing how we process your payout

Written by Plum Guide
Updated over a week ago

Why does my payout not match my earnings dashboard?

Reconciling your payment to the booking

Written by Plum Guide
Updated over a week ago

When are hosts paid?

When are Hosts Paid

Written by Tech Team
Updated over a week ago

Hyperwallet terms & conditions

Written by Plum Guide
Updated over a week ago

Other Payment FAQs

Payment currency, bank account, VAT, charges, IBAN

Written by Tech Team
Updated over a week ago

Plum Guide Fees

Plum Guide Fees

FAQs on Plum Guide Fees

Written by Tech Team
Updated over a week ago

General

I want to share information with a guest ahead of their check-in

How to chat with guests ahead of check-in

Written by Plum Guide
Updated over a week ago

Should I be exclusive to the Plum Guide?

Written by Tech Team
Updated over a week ago

What are Plum Guide’s cleaning guidelines for hosts?

Cleaning guidelines for hosts

Written by Tech Team
Updated over a week ago

Instant Book - what are the benefits

Instant Book Benefits

Written by Tech Team
Updated over a week ago

Responding to a booking request within twenty-four hours?

Responding to a booking request

Written by Tech Team
Updated over a week ago

Do you offer insurance for the host?

Hosts Insurance

Written by Tech Team
Updated over a week ago

Partner Distribution Network

More information about Plum listings on selected partners' websites

Written by Plum Guide
Updated over a week ago

Updating Pet Preferences

Updating Pet Preferences

Written by Tech Team
Updated over a week ago

How am I able to screen potential guests?

Screening Guests, ID verification

Written by Tech Team
Updated over a week ago

Should I provide a welcome gift?

Written by Tech Team
Updated over a week ago

Do I need to display a licence or registration number, and how do I obtain one?

Registration number and Licence Number

Written by Tech Team
Updated over a week ago

Why do you need my date of birth?

Written by Tech Team
Updated over a week ago

Why do you need to know if I live in the house?

Written by Tech Team
Updated over a week ago

Why do you need two contact numbers?

Written by Tech Team
Updated over a week ago

Will the guests see my details?

Written by Tech Team
Updated over a week ago

What do you mean by emergency?

Written by Tech Team
Updated over a week ago

I have a Queen bed, why does it say King?

Written by Tech Team
Updated over a week ago

What sort of children's equipment should I provide?

Written by Tech Team
Updated over a week ago

The house has a spa, but it's free. I don't want guests to think I'll charge them extra for it.

Written by Tech Team
Updated over a week ago