Hosts

Questions commonly asked by Hosts

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52 articles in this collection
Written by Tech Team, Ashlee Gladman, Tracey Kraemer and 1 other

HyperWallet identity verification process FAQs

What is HypeWallet identity verification and what documents you'll need to complete the process

Written by Tech Team
Updated over a week ago

Using my Dashboard

Calendars

How to access and manage your calendar on Plum Guide

Written by Tech Team
Updated over a week ago

Pricing, Discounts and Additional Fees

Editing: Pricing, Discounts, Cleaning Fee, Guest Fees, Deposit, Add Ons

Written by Tech Team
Updated over a week ago

Payouts

How to add/edit your Bank Account Details and points to note

Written by Tech Team
Updated over a week ago

How To Access The Host Dashboard

Step by step guide on how to access the host dashboard

Written by Jess Michelson
Updated over a week ago

Listing Preferences

Minimum Nights, Check-in and Check-out times, Changing your Cancellation Policy

Written by Tech Team
Updated over a week ago

Other listing preferences

Instant Book, House Rules, House Manual, Child Preference, Regulation Settings

Written by Tech Team
Updated over a week ago

How to accept a booking request

Host to accept a booking request

Written by Tracey Kraemer
Updated over a week ago

Invoices

How to request and download invoices

Written by Ashlee Gladman
Updated over a week ago

Viewing and editing my Plum Guide listing

How to view and edit your Plum Guide listing

Written by Tech Team
Updated over a week ago

Account Settings and Email Preferences

Changing your Password, Email Preferences, Changing your account email

Written by Tech Team
Updated over a week ago

Host profile picture and Host name

Host profile picture and Host Name

Written by Tech Team
Updated over a week ago

Plum Award

What is the Plum Award, how to download it and add to your email signature

Written by Tech Team
Updated over a week ago

Calendars

Calendar sync – How to export your Plum Guide calendar link to other platforms

Export your Plum Guide calendar link onto other platforms to sync availability

Written by Tracey Kraemer
Updated over a week ago

Calendar sync – How to import calendars from other platforms

Import the calendars from other platforms into Plum Guide to sync availability

Written by Tracey Kraemer
Updated over a week ago

Can I set a minimum interval between bookings?

Hosts Gap on bookings

Written by Tech Team
Updated over a week ago

How can I set different minimum night requirements for different periods?

Host - Minimum nights

Written by Tech Team
Updated over a week ago

Why are there some dates that I can't unblock?

Host Calendars - Unblock Dates

Written by Tech Team
Updated over a week ago

Cancellation Policies

Host Cancellation Questions

Frequently asked questions by host in relation to cancellations and cancellation policies

Written by Tech Team
Updated over a week ago

Pricing

Can I change my prices for specific days?

Custom Nightly Prices

Written by Tech Team
Updated over a week ago

Do I have to include weekend or long-term pricing?

Hosts Weekend or Long Term Pricing

Written by Tech Team
Updated over a week ago

How can I match my prices with other platforms

Hosts - Price Matching, Pricesync, Price sync

Written by Tech Team
Updated over a week ago

Will the price I put in be the price the guest sees?

Written by Tech Team
Updated over a week ago

Do I have to include a security deposit?

Hosts Security Deposit

Written by Tech Team
Updated over a week ago

How much should I charge?

Written by Tech Team
Updated over a week ago

How do I set my dynamic pricing?

Dynamic Pricing

Written by Tech Team
Updated over a week ago

Can I implement more than one extra rule about minimum pricing?

Written by Tech Team
Updated over a week ago

Payments

HyperWallet payout platform FAQs

We're changing how we process your payout

Written by Tracey Kraemer
Updated over a week ago

Why does my payout not match my earnings dashboard?

Reconciling your payment to the booking

Written by Tracey Kraemer
Updated over a week ago

When are hosts paid?

When are Hosts Paid

Written by Tech Team
Updated over a week ago

Hyperwallet terms & conditions

Written by Tracey Kraemer
Updated over a week ago

Other Payment FAQs

Payment currency, bank account, VAT, charges, IBAN

Written by Tech Team
Updated over a week ago

Plum Guide Fees

Plum Guide Fees

FAQs on Plum Guide Fees

Written by Tech Team
Updated over a week ago

General

I want to share information with a guest ahead of their check-in

How to chat with guests ahead of check-in

Written by Tracey Kraemer
Updated over a week ago

Should I be exclusive to the Plum Guide?

Written by Tech Team
Updated over a week ago

What are Plum Guide’s cleaning guidelines for hosts?

Cleaning guidelines for hosts

Written by Tech Team
Updated over a week ago

Instant Book - what are the benefits

Instant Book Benefits

Written by Tech Team
Updated over a week ago

Responding to a booking request within twenty-four hours?

Responding to a booking request

Written by Tech Team
Updated over a week ago

Do you offer insurance for the host?

Hosts Insurance

Written by Tech Team
Updated over a week ago

Partner Distribution Network

More information about Plum listings on selected partners' websites

Written by Tracey Kraemer
Updated over a week ago

Updating Pet Preferences

Updating Pet Preferences

Written by Tech Team
Updated over a week ago

How am I able to screen potential guests?

Screening Guests, ID verification

Written by Tech Team
Updated over a week ago

Should I provide a welcome gift?

Written by Tech Team
Updated over a week ago

Do I need to display a licence or registration number, and how do I obtain one?

Registration number and Licence Number

Written by Tech Team
Updated over a week ago

Why do you need my date of birth?

Written by Tech Team
Updated over a week ago

Why do you need to know if I live in the house?

Written by Tech Team
Updated over a week ago

Why do you need two contact numbers?

Written by Tech Team
Updated over a week ago

Will the guests see my details?

Written by Tech Team
Updated over a week ago

What do you mean by emergency?

Written by Tech Team
Updated over a week ago

I have a Queen bed, why does it say King?

Written by Tech Team
Updated over a week ago

What sort of children's equipment should I provide?

Written by Tech Team
Updated over a week ago

The house has a spa, but it's free. I don't want guests to think I'll charge them extra for it.

Written by Tech Team
Updated over a week ago